Associate Account Manager

ConnectWise; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global software company in London seeks an Associate Account Manager to enhance post-sales relationships with partners. This role involves engaging with clients to understand their needs, providing excellent customer service, and working on sales strategies. Candidates should have a relevant degree and at least 2 years of experience in a related field. The position offers flexibility in working conditions, including on-site, hybrid, or remote options.

Benefits

Flexible working conditions

Inclusive workplace

Equal opportunity employer

Qualifications

• 2+ years of relevant experience required.
• Practical knowledge of applicable work area.
• Ability to provide world-class customer service.

Responsibilities

• Maintains post-sales relationship with partners.
• Collaborates with the Partner Success team.
• Conducts outbound proactive calls to cultivate business.

Skills

Customer service

Sales techniques

Time management

Detail-oriented

Adaptability to technology

Education

Bachelor’s degree in related field or equivalent business experience

Tools

Salesforce

Job description

Overview

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary

The Associate Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners product service offering and utilization.

Essential Duties and Responsibilities

• Provides support to the Account Management teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Sales team through the explanation of facts, policies, and practices
• Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach
• Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth
• Uses forecast methodology to accurately manage existing pipeline
• Ensures NPS/CSAT satisfaction results

Knowledge, Skills, and/or Abilities Required

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per product requirements
• Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
• Ability to effectively manage time and appropriately prioritize workload
• Organized, detail oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRM’s

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in related field or equivalent business experience
• 2+ years of relevant experience

Working Conditions

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [e-mail] or 1-800-671-6898.