Assistive Technology Team Leader NCCHS

Nottingham City Council, Leicestershire County Council, East Midlands Group; Nottingham; On-site; GBP 36,000 - 40,000; Full time

Job summary

A local governmental organization in Nottingham seeks an Assistive Technology Team Leader to guide and support their team. This role involves ensuring high-quality service delivery, developing innovative solutions, and maintaining excellence in customer service. The ideal candidate should have extensive management experience, strong organization skills, and must be flexible to different shift patterns. A full UK driving license is required, and the position is subject to an enhanced DBS check.

Benefits

Competitive salary

Generous pension scheme

Innovative work culture

Qualifications

• Experience managing and coaching teams with efficient workload distribution.
• Skills in implementing monitoring systems for service delivery.
• Ability to maintain service standards and address non-conformance.
• Demonstrated ability to prioritize self-directed tasks.
• Flexibility for rotational shifts and short notice scheduling.
• Customer-focused attitude with service improvement skills.

Responsibilities

• Provide leadership and direction for the Assistive Technology Team.
• Supervise, motivate, and support the team to meet KPIs.
• Develop solutions to meet customer needs in collaboration with leadership.
• Champion customer service excellence within the team.

Skills

Team management

Customer service skills

Self-motivation

Flexibility in work schedules

Performance monitoring

Job description

Role Assistive Technology Team Leader

Contract Type : Permanent

Working Hours : 37 hours per week19 : 00 - 06 : 00 4 days on 4 days off on a rota basis

Worker Type : Onsite Worker

Salary : Grade G - Starting Salary is 36363(Level one) rising to 39152 (Level four)

Base Location : Harvey Road NG8 3BB

Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.

In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the role

The primary purpose of this role is to provide strong leadership and direction to the Assistive Technology Team. The Team Leader will supervise motivate and support the team to ensure Assistive Technology services are delivered in line with the KPIs and standards of Nottingham City Council Housing Services.

Working closely with the Nottingham on Call Business Manager and the Assistive Technology Development Manager you will contribute to developing and implementing innovative solutions that meet the evolving needs of our customers.

As an Assistive Technology Team Leader you will champion a culture of excellence and outstanding customer service ensuring every team member understands and delivers high-quality support to our diverse customer base.

About you

The ideal candidate will have:

• Experience of or have the skills to fully manage coach and support teams preparing delegating and implementing daily work schedules to facilitate the effective achievement of call volumes and priority calls
• Experience of or have the skills to of implementing recording systems monitoring actions and outcomes to measure and monitor performance of service delivery
• Experience of or ability to monitor SLA to ensure service standards are maintained including dealing with non-conformance issues.
• Ability to demonstrate self-motivation and effectively organise and prioritise own workload use own initiative to ensure that tasks are completed in an efficient and timely manner
• Must be flexible and be prepared to work at other office locations according to the needs of the service and work a rotational shift pattern including days afternoons and evenings on a rota basis and would be expected to work night shift patterns as required at short notice
• Ability to demonstrate skills to improve services and performance for our tenants and leaseholders and demonstrate a highly customer focussed attitude.

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Essential Requirements

• A full UK driving licence and access to a vehicle is essential
• This post is subject to an enhanced DBS check

Closing Date: 30th November 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any queries about the role or the recruitment process please contact us via email : recruitment@

If you have any technical issues when completing your application please contact our Employee Service Centre : applying to this job you agree to our Terms & Conditions.

Key Skills

Hyperion,Acquisition,Asset,ABAP,Basic,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1