Assistant Vice President, Global Relationship Management

Genpact; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading technology services firm in London is seeking an Assistant Vice President for Global Relationship Management. This role focuses on managing relationships, driving growth in existing accounts, and crafting proposals that resonate with client needs. Ideal candidates will have extensive client management experience and a strong background in strategic consulting. Competitive salary and industry exposure await.

Qualifications

• Demonstrable experience of managing clients and doing end to end deals.
• Proven success in driving higher growth penetration with deals of $5M TCV or larger.
• Extensive years of services business experience with some years as account manager at a strategic level.
• MBA or advanced degree in related field.
• Strategic consulting expertise or practice at a large consulting firm.

Responsibilities

• Understanding customer needs and translating them into winning proposals.
• Winning new growth deals in customer account per pre-agreed targets.
• Driving strategic sales initiatives for Genpact.
• Building and maintaining relationships enabling higher customer satisfaction.
• Constructing and telling a compelling and clear story around the value proposition.

Job description

Overview

Job Description - Assistant Vice President, Global Relationship Management (HIG021947)

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, Global Relationship Management!

This role ensures Genpact experiences growth in priority and growth mining accounts. You will be managing relationships with existing and target new executives in existing account clients. Position is mapped to 4 accounts in a particular vertical.

Responsibilities

• Understanding customer needs and translate them into winning proposals for Genpact and its customer.
• Winning new growth deals in customer account per pre-agreed targets - Meet and surpass Operating Plan (OP) numbers.
• Understanding the marketplace and the competitor offering; drive strategic sales initiatives for Genpact.
• Leveraging and creating networks that result in potential opportunities/leads in the customer’s organization globally – understanding what competition is offering.
• Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact.
• Providing insights on what is happening on customer’s financials and drive business strategies within operating teams to add value to the customer.
• Building, running and managing the governance around customer and Genpact communication enabling better visibility, transparency and partnership within the relationship.
• Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations.
• Cross-selling all Genpact products to the customers and drive higher growth penetration.
• Becoming a key intermediary between global delivery team and the customer.
• Promoting Genpact and grow Brand Awareness in the customer organization / Industry vertical.
• Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry.
• Playing a key role in providing timely and high quality RFX responses.
• Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.
• Providing Market Intelligence for costing on proposals.
• Partnering with Genpact offshore delivery teams to create effective deal solutions.

Minimum Qualifications

• Demonstrable experience of managing clients and doing end to end deals. Proven success in driving higher growth penetration with deals of $5M TCV or larger.
• Extensive years of services business experience with some years as account manager at a strategic level.
• Fortune 500 company experience.
• MBA or advanced degree in related field.
• Strategic consulting expertise or practice at a large consulting firm.

Preferred Qualifications

• Experience with working either in/for Manufacturing or Industrial sector industries/clients.
• Experience and cultural adaptability to work across countries and succeed in a global organization.
• Strong oral and written communication skills and executive presentation skills in English.
• Ability to interface at all levels of an organization (including senior leaders in a variety of functions).
• Sound financial & commercial Business Understanding.
• Lead AI-first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career — Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.