Assistant Ticketing Manager

ABBA Voyage; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading live entertainment venue in London is seeking an Assistant Ticketing Manager to oversee ticketing operations. The ideal candidate will manage relationships with ticketing providers, monitor ticket sales, and oversee a team. Strong organizational skills and a detail-oriented approach are essential. This unique opportunity offers competitive salary, 10 complimentary tickets annually, and a chance to contribute to an iconic live show that combines creativity and world-class entertainment.

Benefits

Competitive salary and bonus scheme

6% matching pension contributions

10 complimentary tickets yearly

Health Care Cash Plan

Retail discounts

Qualifications

• Dynamic and passionate about ticketing and sales.
• Experience managing relationships with ticketing providers.
• Ability to analyze and interpret sales data.

Responsibilities

• Manage the relationship with our primary ticketing provider.
• Oversee the Ticketing Coordinator(s) and their development.
• Assist in managing inventory and sales reporting.
• Monitor sales and produce reports as necessary.
• Collaborate with marketing and operations teams for events.

Skills

Attention to detail

Organizational skills

Project management skills

Excel proficiency

Strong communication skills

Proactive attitude

Tools

AXS system knowledge

Job description

We are seeking a dynamic and passionate ticketing professional to join the Sales and Ticketing team at ABBA Voyage London. The Assistant Ticketing Manager will be responsible for managing the relationship with our primary ticketing provider and ticket agents, ensuring smooth day-to-day operations and effective communication. The ideal candidate will play a vital role in maintaining current and new API integrations as well as monitoring and reporting on ticket sales.,

• Assist in managing the Sales and Ticketing function for ABBA Voyage London, overseeing detailed management of inventory and sales reporting
• Manage the Ticketing Coordinator/s, including learning, development and ongoing appraisal to ensure that the needs of both individuals and the business are met
• Assist the Senior Ticketing Manager with event and offer builds in our ticketing system AXS
• Gain a deep understanding of our existing relationships with ticketing agents and providers, ensuring smooth communication and procedures for API connections and allocations
• Work on continually analysing availability, rate of sale and pricing to determine the maximum effectiveness of available inventory
• Monitor sales at a per-performance level, seeking to identify opportunities and challenges and produce reports of sales when necessary
• Work closely with the venue Box Office and Guest Experience teams, ensuring smooth communication between Head Office and Arena teams
• Collaborate with the Marketing and Operations teams to book allocations and manage guest lists for special events and additional performances, such as schools concerts and anniversaries
• Oversee the successful distribution and redemption of tickets issued through our OTA and staff ticket portal, ensuring tickets and upsells are accessed in accordance with established terms and conditions
• Champion change both within the ABBA Voyage organisation and its sales partners, always looking for opportunities to improve processes and procedures
• Take an interest in the broader business, and understanding the Sales and Ticketing team's contribution
  Passion for live entertainment
• An exceptional level of attention to detail
• Strong organisational and project management skills
• Skilled in Excel with demonstrable numeracy skills, including ability to analyse and interpret data
• Proactive attitude and strong communication skills
• Knowledge of and experience on AXS system an advantage
• An understanding of all major ticket agents an advantage
• Adapt and thrive in a changing environment
  ABBA Voyage is a concert like no other, blending cutting-edge creativity, spectacular lighting, and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started. We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you'd like to take your career to the next level, we'd love to hear from you!
• Competitive salary and bonus scheme
• 6% matching pension contributions
• 10 complimentary tickets to the show every year
• Health Care Cash Plan, EAP and retail discounts