Assistant Technology Support Manager

Pontoon; Morley; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A staffing and consulting agency is looking for an Assistant Technology Support Manager to enhance the technology experience at a leading financial services firm. This hybrid role involves managing hardware operations and supporting process improvements to ensure efficient service delivery. Candidates should have experience with ServiceNow, strong communication skills, and a proven track record in customer service. If you're an adaptable professional eager to support a dynamic team, we want to hear from you.

Qualifications

• Experience as a ServiceNow user, confident navigating and updating tickets is essential.
• Strong experience delivering service improvements.
• Excellent communication and interpersonal skills.

Responsibilities

• Support management in delivering service and achieving departmental SLAs.
• Manage operational backlog to improve efficiency.
• Identify and drive process improvements.

Skills

ServiceNow user experience

Service improvements

Excellent communication skills

Customer service excellence

Adaptability and innovation

Job description

Overview

Job title: Assistant Technology Support Manager

Location: Leeds

Hybrid role: working 2 days a week in the office (Must be able to attend the office on a Monday with the second day flexible)

Salary: 30,000 to 38,000

Contract: 9-month fixed term contract

Our market-leading financial services client is seeking a motivated, detail-focused Assistant Technology Support Manager to help deliver a top-class technology experience for colleagues across the Bank.

This role involves supporting hardware related operations, improving processes, and ensuring colleagues receive an excellent, timely, and reliable service. You will have the opportunity to gain full understanding of the end-to-end hardware management lifecycle and have exposure using data as a pathway for process improvements.

Responsibilities

• Support the management team in delivering the overall service, ensuring departmental SLAs and KPIs are achieved.
• Ability to manage and prioritise the operational backlog to support efficiency and colleague experience.
• Identify and drive process improvements based on colleague and IT feedback.
• Work with key suppliers and internal teams to arrange the secure provision and removal of hardware for colleagues, ensuring strict key controls are maintained.
• Support hardware lifecycle activities and help maintain high service standards.
• Contribute to establishing the function as the trusted "go to" area for colleague technology delivery.

Skills and Experience

• Experience as a ServiceNow user, confident navigating and updating tickets is essential.
• Strong experience delivering service improvements.
• Innovative, adaptable, and proactive in enhancing processes and ways of working.
• Excellent communication and interpersonal skills.
• Proven track record of delivering outstanding customer service.
• Resilient, confident, professional, and able to work effectively with multiple partners and teams.

You will be a valued member of our Adecco Emerging Talent function working onsite with a market-leading organisation.

If you have the experience and desire to work for a well-respected organisation offering personal and professional support, growth and development, then you could be a perfect fit for the team and we want to hear from you - APPLY NOW.

Please be advised if you haven\'t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Adecco Emerging talent is an employment consultancy and operates as an equal opportunities' employer.