Assistant Store Manager

Boots Opticians; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading optical retailer in Leicester is seeking an Assistant Manager to lead a team and enhance customer experiences. The role encompasses various tasks from customer service to clinical operations, focusing on team management and performance development. Candidates should have experience in customer-facing roles and an eagerness to learn. The position also offers opportunities for professional growth through extensive training programs. This position promises a rewarding career path in optics and a supportive working environment.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme including holiday buying

Access to free, 24/7 counseling through Employee Assistance Programme

Qualifications

• Experience working in a customer facing role is essential.
• Desire to learn and developed skills is important.
• Experience leading or coaching a team is required.

Responsibilities

• Lead and inspire your team to deliver an exemplary customer journey.
• Manage a team with varying experience and knowledge.
• Complete management tasks such as rota creation and performance management.

Skills

Customer service experience

Team leadership

Desire to learn

Job description

Overview

About the role

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. You will be involved in everything from customer service, store operations as well as the clinical activities which include patient pre-screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you in completing our industry leading “Step into Optics” training programme to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.

Responsibilities

• Lead and inspire your team to deliver an exemplary customer journey and contribute to the store’s commercial plan.
• Work across the whole store, involved in customer service, store operations and clinical activities.
• Manage a team with varying experience and clinical knowledge; support development of knowledge and skills; shape team members’ careers.
• Complete management tasks such as creating and maintaining rotas, return to work reviews and performance management.

What you’ll need to have

• Experience working in a customer facing role
• Desire to learn
• Led or coached a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at Boots.jobs/rewards. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What’s next

Thanks for visiting our careers page and reading about this opportunity. If you apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will arrange an interview with the hiring manager. We are open to discussing flexible working options, including job share and reduced hours. We can provide reasonable adjustments to help you perform at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area Opticians

Function Opticians

Specialism Boots Opticians Operations

Keywords Optometry, Optometrist, Optom, Optician, Clinical, Glasses, Healthcare, Health, clinician, Optom jobs, Optical Jobs

Hours per week 37.5

Latitude,longitude 1 52.597107932,-1.180480752

Shift Pattern to display to candidates (displayed externally). Please select one: Weekdays and Weekends

Airport No

Hours per week Over 35 hours per week

Company Optics

Division 100 - North

Region OPT105 - East Midlands

Area OPT105 - East Midlands

Store 3393 - Leicester - Fosse Park

Req Posted Date 28-Jan-2026

County Leicestershire

Country UK

Address 1 Unit 2 Fosse Park

Address 2 Leicester

Post Code LE19 1HJ

Source Boots