Assistant Store Manager

OTB; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company in the fashion industry seeks a dedicated individual to enhance client experiences in retail. The role emphasizes team leadership, customer service excellence, and collaboration. Ideal candidates will lead by example, facilitate positive team dynamics, and possess a deep passion for fashion and client relationships.

Qualifications

• Excellent communication and organizational skills.
• Genuine interest in fashion with excellent product knowledge.
• Experience leading a high-level customer service delivery.

Responsibilities

• Support colleagues in transforming client experiences.
• Drive store strategy to achieve sales performance.
• Provide specialized customer service to develop long-term relationships.

Skills

Excellent communication

Organizational skills

Customer service

Leadership

Relationship building

Education

Extensive experience in retail operations

Job description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Responsibilities :

• Support your colleagues to transform each client experience into dreamlike moments for the client by creating a hand-crafted experience
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Be a liaison - on the sales floor - between your colleagues and the store manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences
• Support the Store Manager in driving the store strategy to achieve the best sales performance and creating a hand-crafted 360° experience for the client
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
• Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
• Role model best in class sales and self leadership by playing an active role within your team, and take action to solve problems with positive outcomes
• Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment
• Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
• Build and maintain relationships by instilling a sense of belonging and a positive, forward-thinking mindset

You :

• Undertake work with a high degree of integrity, leading by example in every situation.
• Take action and ownership, ensuring a magical client experience while aiming to be a leader, a nurturer, a natural connector with a passion for helping others grow
• Are a powerful communicator, handling your colleagues and clients with personal care and empathy
• Are passionate about the client experience with in-depth knowledge of the desires, needs and expectations of clients
• Communicate and storytelling with conviction, you master the ability to listen and ask the right questions
• Act and think first of the employee and client relationship
• Empower team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit
• Think innovatively of new ways of creating value and increasing the client experience

Requirements:

• Ability to drive business and ensure the concession goals are met
• Excellent communication, organizational skills with attention of detail and accuracy
• Genuine interest and love for fashion and styling paired with excellent product knowledge
• Extensive experience and ability to lead the delivery of a high level of customer service
• Retail operations, budgeting, planning, customer service, leadership and sales experience required
• Strong in building and maintaining relationships and able to work with different departments
• Communicate honestly, openly and constructively
• Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose

#LI-AR #DSL

About the company

Only The Brave, SpA, commonly known as OTB Group, is an Italian holding multinational corporation specializing in luxury goods, headquartered in Breganze.

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