Assistant Store Manager

British Heart Foundation; Kendal; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading charity organization is seeking an Assistant Store Manager for their Kendal store. The role supports daily operations, ensuring excellent customer service and achieving sales targets. Ideal candidates will have strong supervisory skills and be passionate about delivering top retail standards in a dynamic environment. The position is part-time (21 hours per week) with flexibility required for weekend and bank holiday shifts.

Benefits

38 days annual leave

Wagestream early wage access

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension contributions

Cycle to work scheme

Discounts on gym memberships

Retailer discounts

Qualifications

• Experience in a customer-facing role.
• Proven supervisory experience.
• Ability to encourage new ideas commercially.
• Inclusive approach to developing teams.
• Passion for exceptional customer service and retail standards.

Responsibilities

• Support the Store Manager with daily operations.
• Ensure high customer service standards.
• Achieve sales targets through merchandising.
• Recruit and develop volunteers.

Skills

Customer service skills

Supervisory experience

Commercially driven

Team development

Results driven

Job description

Overview

Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our fashion store team in Kendal (LA9 4SX) so we could be the perfect match!

What does this role involve

• Support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.
• Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
• Ensure highest standard of customer service.
• Achieve targets.
• Maintain a high standard of visual merchandising.
• Maximise sales through physical and digital channels.
• Support with the recruitment and development of volunteers.
• Achieve expectations within campaign activities.
• Work with the manager to generate stock.

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

This is a part-time 21 hour position (3 days out of 7) on a permanent contract.

Due to the volume of collections and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

What are we looking for

• Experience in a customer-facing role.
• Supervisory experience.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.
• Results driven but with a recognition of right result, right way.

What’s important to us

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream – claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers