Assistant Store Manager

Four Seasons; Greater Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury accessories brand is seeking an Assistant Store Manager to support boutique operations and enhance client experiences. The ideal candidate will have a proven managerial background in luxury retail, ensuring exceptional customer service and team leadership. Key responsibilities include driving sales performance and maintaining operational excellence. The successful applicant will embody the brand's luxury image and work closely with the Store Manager to achieve store objectives, fostering long-term client relationships.

Qualifications

• Managerial success within a luxury brand or department store.
• Strong understanding of the luxury market and customer service.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support Store Manager in achieving KPIs and exceptional service.
• Act as brand ambassador to model luxury lifestyle.
• Oversee daily boutique operations in Store Manager’s absence.
• Manage stock replenishment and inventory accuracy.

Skills

Luxury retail experience

Customer service excellence

Leadership skills

Fluent English

Communication skills

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

About the Brand

Our client is seeking a passionate and customer-focused Assistant Store Manager to join their luxury boutique team. Representing a globally recognised luxury accessories brand, this role is ideal for an experienced luxury sales professional who thrives on delivering exceptional client experiences and building long-term relationships. This role is perfect for an experienced luxury retail professional who excels at delivering outstanding client experiences and nurturing long-term relationships. The successful candidate will embody the brand’s glamorous image, acting as a true ambassador while driving boutique performance and supporting the growth of the business.

The Role

The Assistant Manager plays a vital role in supporting the Store Manager to lead the boutique team, drive sales performance, and deliver an exceptional luxury client experience. This role combines people leadership, operational oversight, and boutique management, ensuring the store meets its financial, operational, and customer service objectives. The Assistant Manager acts as a brand ambassador, maintains operational excellence, and ensures the boutique consistently reflects the luxury standards of the brand.

Key Responsibilities

• Support the Store Manager in leading, motivating, and developing the team to achieve KPIs and deliver exceptional customer service, including personal sales to VIP clients
• Act as a brand ambassador, modelling the luxury lifestyle through client interactions, personal presentation, and professional behaviour
• Assist with recruiting, training, coaching, and performance management to develop team potential
• Oversee daily boutique operations in the Store Manager’s absence, including stock control, visual merchandising, administration, and client experience
• Manage stock replenishment, stock takes, deliveries, and inventory accuracy to maintain operational efficiency
• Collaborate with marketing and events teams to execute in-store initiatives and brand representation
• Ensure compliance with company policies, Retail Excellence standards, health & safety, HR, and security procedures
• Contribute ideas and initiatives to enhance boutique performance, team engagement, and customer satisfaction

Required Skills & Experience

• Proven success as a manager within a recognised luxury brand; department store experience preferred
• Strong understanding of the luxury market, fashion, and customer service excellence
• Excellent communication and interpersonal skills; fluent English, additional languages advantageous
• Competent with Microsoft Office (Excel, Word, PowerPoint)
• Strong leadership skills, able to manage multiple priorities in a fast-paced environment
• Proactive, solution-focused, and able to anticipate team and store needs
• Embodies and represents the luxury lifestyle image of the brand
• Committed to going above and beyond to achieve targets and support the team