Assistant Shop Manager

Cats Protection; Leeds; On-site; GBP 7,000 - 9,000; Full time

Job summary

A leading charity organization in Leeds is seeking an Assistant Shop Manager to support running a Boutique charity shop. Responsibilities include maximizing shop income, acting as brand ambassador, and ensuring a high-quality retail experience. The ideal candidate has retail experience, ability to manage a team, and understanding of financial controls. The role offers a permanent contract, health benefits, and generous leave policies, making a positive impact on local community welfare.

Benefits

Health benefits

26 days annual leave plus bank holidays

Salary Finance support

Qualifications

• Proven experience in a retail environment, ideally in fashion.
• Ability to work with sales targets and financial controls.
• Strong team motivation skills and ability to manage volunteers.

Responsibilities

• Assist in maximizing shop income and profitability.
• Act as a brand ambassador for Cats Protection.
• Maintain high visual standards and exceptional customer service.

Skills

Experience in retail environment

Understanding of sales targets

Cash reconciliation experience

Team management skills

Job description

Overview

Team: Retail

Location: Wetherby

Work pattern: 14 hours on a rota basis (to include weekends)

Salary: Up to £8,977.77 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities

This position will support the running of one of our Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Assistant Shop Manager, you'll help create an elevated retail experience—combining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team

Our retail operation consists of over 80 charity shops

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager

• Demonstrable learning and experience from working in a relevant retail environment, ideally fashion or similar
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Interested? Here’s how to apply

Application closing date: 11th February 2026

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

• Anonymised application form
• Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey