Assistant Service Manager

Lewisham & Greenwich NHS Trust; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused healthcare provider in the UK is looking for a dedicated manager to assist in developing and delivering high-quality Hepatology services. The ideal candidate will lead service management through effective database management and performance tracking. Commitment to diversity and staff development practices is essential. This role involves budget management and ensuring responsive services to community needs, promoting an inclusive and supportive work environment.

Qualifications

• Experience in managing healthcare services effectively.
• Strong analytical skills for tracking patient cohorts.
• Excellent organizational skills to manage diverse responsibilities.

Responsibilities

• Support the Hepatology Service, particularly the Hepatitis ED Testing Service.
• Lead database development relating to service management.
• Monitor the performance of services to ensure compliance with policies.
• Assist with recruitment and development of non-medical staff.

Skills

Leadership

Database management

Budget management

Performance monitoring

Communication

Job description

To assist the Service to develop and deliver high quality, patient/service‑user focused and cost‑effective pathways and service meeting the requirements of our commissioners and the Trust's Annual Business Plan. To contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development. To assist the Service Manager to develop and deliver high quality, patient‑focused and cost‑effective pathways within the Hepatology services, meeting the requirements of the commissioners and the Trust's Annual Business Plan.

Working for our organisation – our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minority backgrounds, who identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream, Assist the Divisional Management Team in ensuring the smooth and effective running of the Division.

Support the delivery of the Hepatology Service, with a main focus on the Hepatitis Emergency Department (ED) Testing Service

• Lead the development and management of databases relating to the Hepatology and Hepatitis ED testing service
• Support the tracking of key patient cohorts with the databases created within the Hepatology and Hepatitis ED testing service
• Support delivery of identified quality and service redesign improvement projects
• Support with the management of the 18‑week performance for the Trust ensuring the access policy is followed across Hepatology
• Provide weekly reporting on Hepatology 18‑week performance and support capacity planning
• Assist with budget management for pay and non‑pay within service areas
• Ensure Division activities support patient care within available resources and strategic direction
• Ensure excellent, patient‑focused and cost‑effective services responsive to patient and GP needs
• Set and review standards of inpatient and outpatient services in line with national and local targets
• Respond to complaints in accordance with Trust policy and ensure remedial action is taken
• Support the achievement of CIP and QIPP targets in collaboration with stakeholders
• Ensure efficient organisation of services including coordination of consultant and junior doctors' leave
• Assist with performance monitoring reports, activity trends, and business cases for service development
• Foster a culture free from harassment and bullying, respecting dignity and diversity
• Assist the Associate General Manager with recruitment, management, and development of non‑medical staff
• Conduct appraisals and identify training needs in line with Trust Performance Management Guidance
• Support sickness management, staff discipline, grievance, and performance issues
• Encourage staff development and sharing of best practices across services
• Establish effective communication with internal and external partners
• Assist the Associate General Manager in managing budgets to maximise resources
• Support preparation of the Annual Service Plan and attend budget meetings
• Ensure services achieve contracted activity and access targets
• Advise the Associate General Manager of trends and variances

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce is reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce. Please note that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

Lewisham and Greenwich NHS Trust (LGT) is a community‑focused provider of local and acute care, delivering high‑quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. We provide whole‑life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most. Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup. We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities. To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three‑quarters of the services inspected by the Care Quality Commission. Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments. LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country. We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough‑based boards of the ICS in Bexley, Greenwich and Lewisham.