Assistant Restaurant Manager - Harrogate

Grantley Hall; Harrogate; On-site; GBP 24,000 - 36,000; Full time

Job summary

A luxury hotel in Harrogate is seeking a management professional who will lead operations, enhance guest experiences, and develop team engagement. Candidates will need previous management experience, exceptional communication and customer service skills. This role requires a commitment to maintaining quality standards and team development. Competitive pay with additional monthly tips and numerous employee benefits offered.

Benefits

Complimentary meals whilst on duty

Discounted accommodation

Access to Wellbeing Programme

Cycle to work scheme

Employee discounts

Qualifications

• A high level of IT proficiency is required.
• Excellent verbal and written communication skills are essential.
• Previous management experience is mandatory.

Responsibilities

• Lead operational roles during service periods.
• Engage with guests and team members.
• Coach and mentor the team for high engagement.
• Manage cost and revenue without impacting quality.
• Implement cleanliness policies and protocols.

Skills

Customer service ethos

Communication skills

IT proficiency

Attention to detail

Management experience

Ability to work under pressure

Tools

Property Management System

EPOS systems

Microsoft Office

Job description

Location & Overview

Nestled in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Responsibilities

• Hands‑on, operational role throughout all serving periods, will include evenings and weekends.
• Taking a leadership role in engaging with guests and team members to meet and exceed their needs.
• Acting as a coach and mentor to a large team and ensuring high engagement levels, people development and retention, alongside a robust training and development plan.
• Helping the Restaurant Manager manage cost and revenue in all areas of the restaurant without impact on brand or quality standards.
• Identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
• Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant's competitive advantage through continuous proactive strategic and operational planning.
• Proactively attracting and selecting talent for the department in line with company procedures and culture.
• Fully responsible for cleanliness of the department.
• Respond efficiently and accurately to customer complaints.
• Implement policies and protocols that will maintain future restaurant operations.

Qualifications & Experience

• A high level of IT proficiency; previous use of Property Management and EPOS systems and Microsoft Office desirable.
• A high level of confidentiality.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and to deliver consistently high levels of service delivery.
• Utmost attention to detail when carrying out tasks.
• Previous management experience is essential.
• Ability to work under pressure.
• The successful individual will be confident, self‑motivated and present a professional persona in all circumstances.

Benefits

• Tips typically over £200 per month (£2,400 per year).
• Complimentary bespoke uniform and chef whites.
• Complimentary meals whilst on duty.
• Refer a Friend bonus – earn up to £1,000.
• Complimentary employee car parking.
• Complimentary state‑of‑the‑art onsite gym – with personal trainer support.
• 31 days annual leave (including bank holidays) increasing with service.
• Professional development opportunities at all levels.
• Reimbursement on work shoes, sight tests and professional memberships.
• Modern and spacious discounted live‑in accommodation for eligible roles.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeting the hospitality sector.
• We celebrate success – annual awards ceremony, team events, incentives, training achievements, birthdays, marriages, new babies and length‑of‑service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
• Team Member of the Month Awards.
• Discount on Grantley Hall restaurants, spa products and gift shop.
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
• Cycle to work scheme.
• Access to Wagestream – instantly access your wages.
• Simplyhealth – health cash plan.