Assistant Restaurant Manager

Prezzo Ltd; Banstead; On-site; GBP 28,000 - 34,000; Full time

Job summary

A well-known Italian restaurant chain in Banstead is seeking an experienced Assistant Manager to lead operations alongside the General Manager. You will be responsible for team training and development, ensuring high service standards and guest satisfaction. The ideal candidate has significant hospitality management experience and strong interpersonal skills. This role offers a dynamic working environment with growth opportunities.

Qualifications

• 2-3+ years of experience as a manager in the Hospitality Industry.
• Excellent organisational and multi-tasking abilities.
• Good computer literacy and adaptability.

Responsibilities

• Recruit, train, and develop talent within the team.
• Ensure compliance with safety, hygiene, and audit standards.
• Monitor financial metrics for profitability.

Skills

Organizational skills

Customer service

Problem-solving

Interpersonal skills

Job description

Overview

As an Assistant Manager at Prezzo Italian, you'll be at the heart of the restaurant – working alongside your General Manager to deliver standout dining experiences and strong operational results. You will unite and support your team, helping everyone give their best. By building strong, trusting relationships with guests and team members, you’ll foster a warm, welcoming environment where people feel valued and connected. Above all, you’ll take pride in raising the bar—leading with heart, championing high standards, and ensuring every guest leaves feeling genuinely cared for.

How we work

• Respond quickly to challenges, keeping service and performance on track.
• Make every guest interaction personal and memorable.
• Use insight and problem‑solving to support business success.
• Stay aligned with your team and GM on daily goals and priorities.

Our People / Qualifications

• 2-3+ years of experience as a manager in the Hospitality Industry.
• Comfortable working in a fast-paced and growing business.
• Excellent organisational and multi-tasking abilities; able to prioritise and meet tight deadlines.
• Commercially astute with experience of setting and delivering against targets.
• Excellent customer service skills and commercial awareness.
• Previous experience in a similar role with good knowledge of health & safety, food safety, and employee relations matters.
• Good interpersonal and communication skills; ability to promote mutual respect and teamwork and develop teams.
• Problem-solving skills, ability to prioritise and show initiative.
• Good computer literacy and the ability to adapt to change with a positive outlook.

Responsibilities

• Recruit, train, and develop talent with structured onboarding and growth plans; support retention and career progression through coaching and performance reviews.
• Apply people policies fairly and consistently; promote an inclusive, collaborative culture across all teams.
• Train and empower the team to deliver exceptional service with strong menu knowledge.
• Lead pre-shift briefings to align on updates, targets, and priorities.
• Handle guest feedback professionally, resolving concerns proactively.
• Support the team to engage with guests, creating a warm and welcoming atmosphere.
• Support the General Manager in driving sales, marketing, and community engagement.
• Maximise restaurant capacity through efficient table management while upholding service standards.
• Monitor and manage financial metrics to ensure profitability; assist with forecasting, budgeting, and performance target setting.
• Oversee daily operations, ensuring compliance with safety, hygiene, and audit standards; maintain top cleanliness, presentation, and atmosphere to meet brand standards.
• Lead the restaurant in the General Manager’s absence.
• Develop future leaders and internal growth opportunities.
• Proactively solve operational challenges for smooth service.