Assistant Property Manager Team Leader

Fexco; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading property management company in North London is seeking an Assistant Property Manager Team Leader to support and mentor the team. The role involves overseeing daily operations, ensuring effective team communication, and maintaining high standards of service to clients. Ideal candidates will have management experience and excellent interpersonal skills. The position offers a hybrid work environment and significant opportunities for professional growth.

Qualifications

• Strong communication skills necessary for team management.
• Experience in handling challenging individuals and situations.
• Management experience required.

Responsibilities

• Support and mentor Assistant Property Managers.
• Manage queries and provide team updates.
• Ensure compliance for training development.

Skills

Excellent communication and interpersonal skills

Ability to manage conflicting opinions

Organised and methodical

Strong prioritisation skills

Customer focus and time management

Previous management experience

Resilient and motivational

Tools

QUBE

Dwellant

Job description

Overview

Job Title: Assistant Property Manager Team Leader

Location: North London (Hybrid)

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this role

As an Assistant Property Manager Team Leader, your role will involve supporting and mentoring Assistant Property Managers in their daily responsibilities, which include communications, maintenance related tasks, and other essential duties. This newly created position aims to deliver excellent service to our clients and customers while also working with other departments within the organisation. This presents a valuable opportunity for professional growth and learning in managing a dynamic team. Your tasks will encompass supporting and mentoring the team, training, 1-2-1s and general motivation as well as, oversight of the team.

Main Duties and Objectives

• Morning Team meetings, supporting and advising the team of APM\'s.
• Being the point of escalation for the seniors for queries, questions, and or/ general support to Senior Assistant Property Managers.
• Ensuring that queries are responded to in the appropriate time.
• Liaising between departments, for support and guidance on Property Management team responsibilities.
• Updating the team and providing support to the wider team.
• Ensuring statutory compliance for training and development for the Assistant Property Managers are completed.
• Scheduling and overseeing tasks assigned to the Property Management team.
• Providing weekly updates on team members and tasks to Management. Including KPI's and updates on any issues or problems. Mentor and develop Assistant Property Managers in processes and procedures relevant to the role.
• General management of Central Services team members within the property division, including 121's, authorising annual leave and sickness absence.
• Arrange frequent meetings between Property Managers and Assistant Property Managers to improve collaboration and the exchange of innovative ideas.
• Visit Regional offices twice annually to mentor and support the team.

Essential Skills

• Excellent communication and interpersonal skills, including written and verbal.
• An ability to deal with challenging people and manage conflicting opinions.
• Organised and methodical.
• An ability to multi-task and possess strong prioritisation skills.
• Can demonstrate high customer focus and time management skills.
• Previous management experience.
• Resilient, motivational, and open to change.

Bonus Skills

• Previous working experience/knowledge of QUBE or Dwellant
• TPI qualified (ATPI)
• Relevant block property management experience.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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