Assistant Practice Manager (Maternity cover)

NHS; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare practice in Carshalton is seeking a dedicated Assistant Practice Manager. This role involves supporting the Practice Manager with operational tasks, managing the appointment rota, ensuring compliance, and addressing staff issues. The ideal candidate will have NHS experience, excellent communication skills, and a strong understanding of health services. This part-time position is for 25-30 hours per week.

Qualifications

• Experience in NHS GP surgery or other clinical environments.
• Ability to maintain confidentiality at all times.
• Demonstrated professionalism and adaptability to change.

Responsibilities

• Support the Practice Manager in day-to-day operations.
• Manage appointment rosters and staff issues.
• Ensure compliance with CQC standards.

Skills

Excellent communication skills

Strong IT skills

Ability to work under pressure

Effective time management

Ability to motivate staff

Flexible approach to work

Education

English Language GCE/GCSE or equivalent

Tools

EMIS

Job description

Overview

Job Summary: We are looking for a reliable, highly motivated, enthusiastic person to support the Practice Manager in the day-to-day operations of the practice. You will be required to have an understanding of health services.

Responsibilities

Main duties of the job include working under the direction of the Practice Manager, providing support and management to the practice team, assisting with day-to-day activities and operational management of the practice.

Assisting with all aspects of HR, dealing with complaints, organising the appointment rota, assisting with CQC compliance, liaising with internal and external stakeholders.

Main Responsibilities Include:

• Dealing with staff issues including day-to-day matters, appraisals, annual leave, sickness, staff training
• Managing the appointment rota and co-ordinating locums
• Managing complaints
• CQC compliance - updating and maintaining policies in liaison with the Practice Manager
• Assisting in other day-to-day activities and operational management of the practice

About Us

We are a surgery based in Carshalton, Surrey and have a practice population of 6200. We are a friendly and supportive team made up of 2 partners, 3 salaried GP's, a full time HCA and 2 part time nurses. We are looking for a part time Assistant Practice Manager for between 25-30 hours.

Details

Date posted: 26 August 2025

Salary: Depending on experience

Contract: Fixed term

Duration: 9 months

Working pattern: Part-time

Reference number: A4431-25-0000

Job locations: 121 Wrythe Lane, Carshalton, Surrey, SM5 2RT

Job Description

Job responsibilities included below.

Main Duties And Responsibilities

Liaising with and supporting the Practice Manager

Staff management including managing annual leave, sick leave, HR issues, appraisals, advertising and interviewing for new roles, staff induction, monitoring staff training

Providing leadership, support and training for current and new staff ensuring that data quality guidelines are understood and adhered to

Ensuring staff adhere to policy and procedure at all times

The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager. There is a need to work closely with reception and clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person

Managing appointments rota, arranging locum cover and organising rota for medical trainees

Managing the diary for all clinicians' leave, meetings etc and to make sure all the information is incorporated into the appointment schedules

Organise duty rotas, co-ordinate leave requests

Arranging and minuting meetings as required

CQC compliance - updating and maintaining policies

Acknowledging and responding to complaints, in liaison with the Practice Manager

To be the first line of contact for patients with respect to the complaints procedure and to take appropriate action as set out in the Practice's complaints procedure, with the support of the Practice Manager where appropriate

Maintaining the complaints database

Maintaining the significant events database, providing advice to staff and briefing the team at meetings as required

Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events

Assisting with Returns and Submissions as required

Ensure that strict confidentiality protocols are adhered to.

Attend training sessions on behalf of the practice as required.

To comply with health & safety procedures and report any areas of concern to the Practice Manager.

Liaise with NHSPS/contractors on premises-related issues

Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the Practice Manager

To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Performance Standards

Confidentiality to be maintained at all times. The ability to communicate effectively at all levels, both internally and externally, thus displaying a competent and professional image of the Practice. Confident and polite manner.

Equality And Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation; respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues; behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development; taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will: alert other team members to issues of quality and risk; assess own performance and take accountability for own actions, either directly or under supervision; contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance; work effectively with individuals in other agencies to meet patients needs; effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to: communicate effectively with other team members; communicate effectively with patients, carers and external organisations; recognize peoples needs for alternative methods of communication and respond accordingly.

The Post-holder Will

Contribute to the implementation of services: apply practice policies, standards and guidance; discuss with other members of the team how the policies, standards and guidelines will affect own work; participate in audit where appropriate.

Job Description

Job responsibilities: The Post-holder Will apply practice policies, standards and guidance; discuss with other members of the team how the policies, standards and guidelines will affect own work; participate in audit where appropriate.

Person Specification

Experience

Essential

• NHS GP surgery or other clinical experience
• Experience using EMIS
• Excellent communication skills
• Strong IT skills
• Ability to work under pressure and work to deadlines
• Effective time management (planning and organising)
• Ability to motivate staff
• Ability to ensure confidentiality is maintained at all times
• Flexible approach to work and can demonstrate professionalism
• Ability to accept change as the role evolves

Desirable

• Able to deal with challenging situations or individuals

Qualifications

Essential

• English Language GCE/GCSE or equivalent

Desirable

• Educated to A-level/equivalent or higher with relevant experience
• Leadership and/or management qualification
• AMSPAR qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The Chesser Surgery

Address: 121 Wrythe Lane, Carshalton, Surrey, SM5 2RT

Employer's website: https://www.mysurgerywebsite.co.uk/index.aspx?p=H85021 (Opens in a new tab)