Assistant Patient Administrator - Maternity/Ante natal

NHS; Isleworth; On-site; GBP 30,000; Full time

Job summary

A healthcare provider in the UK is seeking an Assistant Patient Administrator for a full-time, fixed-term role at West Middlesex University Hospital. Responsibilities include managing patient queries, booking appointments, and providing reception services. The ideal candidate should have clerical experience, a strong emphasis on customer care, and good PC skills. This role offers a competitive salary of £29,179 per annum and requires a friendly and professional demeanor when interacting with patients.

Qualifications

• Essential: Previous clerical experience including computer use.
• Essential: Experience of working within a customer‑driven service.
• Essential: Front‑of‑house (Reception) experience.

Responsibilities

• Provide a customer‑focused reception service for all patients and visitors.
• Check in and book patient appointments in a timely manner.
• Interact with patients and relatives in an empathetic manner.

Skills

Customer service orientation

PC skills

Good organizational skills

Ability to communicate clearly

Education

English & Mathematics GCSE or equivalent

Tools

Hospital patient administration system

Job description

Assistant Patient Administrator - Maternity and Ante-natal

Fixed term contract until 31 Oct 2026 at West Middlesex University Hospital, Isleworth.

We are looking for a friendly, self‑motivated and confident person who has experience of providing a high‑level standard of customer care. The post holder will deliver a comprehensive, patient‑focused reception and admin service in our Maternity and Ante‑nal department, working in a busy and demanding environment and making a real difference to the local community by keeping the patient at the centre of everything.

Responsibilities

• Provide a customer‑focused reception service for all patients and visitors, handling queries efficiently, politely and courteously.
• Ensure reception areas are always manned and patients are kept informed of any delays.
• Check in and book patient appointments in a timely manner, ensuring timing is within the appropriate gestation date range.
• Interact with patients and relatives in a sensitive and empathetic manner.
• Process all follow‑up appointments as patients leave the department, escalating capacity concerns in line with guidelines.
• Make up community and hospital notes using Cerner.
• Answer ANC phones and manage patient queries.
• Provide cross‑cover in Maternity Reception areas and Maternity and Ante‑Natal back offices where necessary.

Person Specification

Education & Qualification

• Essential: English & Mathematics GCSE or equivalent.
• Desirable: Ability to use hospital patient administration system.

Experience

• Essential: Previous clerical experience including computer use.
• Essential: Experience of working within a customer‑driven service.
• Essential: Front‑of‑house (Reception) experience.
• Desirable: Working in NHS or other health environment.

Personal Skills

• Essential: Be able to prioritise workload.
• Essential: Be friendly and smile at all times when greeting visitors/patients.
• Essential: Be a good team player.

Skills and Knowledge

• Essential: PC skills.
• Essential: Ability to work under supervision as part of a team.
• Essential: Good organisational skills to plan and prioritise workload.
• Essential: Willing to learn new systems.
• Essential: Ability to communicate clearly and politely with a wide range of people, including the general public and colleagues at all levels.

Additional Information

Pay: £29,179 per annum incl. HCAS (pro‑rate). Band: 2. Fixed‑term contract, 9 months, full‑time.

Working pattern: Full‑time on rotation (8am‑4pm, 9am‑5pm, 11am‑7pm) Monday‑Friday, including occasional weekend and bank holiday.

Disclosure and Barring Service Check required: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

Chelsea and Westminster Hospital NHS Foundation Trust

West Middlesex University Hospital, Twickenham Road, Isleworth, TW7 6AF

Employer website: https://www.chelwest.nhs.uk/

Early application is advised; vacancies may close once sufficient applications are received. If you have not heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probationary period.