Assistant Nights Manager

De Vere; Quorn; On-site; GBP 28,000 - 33,000; Full time

Job summary

A premier hotel establishment located in Quorn is seeking an Assistant Night Manager to oversee nightly operations and maintain the safety and comfort of guests. Responsibilities include conducting night audits, checking guests in and out, and managing any overnight issues. The role requires excellent guest service skills, problem-solving abilities, and teamwork with the night and events teams. This position provides a salary of £28,119 per year along with various benefits, including free meals and opportunities for career progression.

Benefits

Free meals on duty

Use of Leisure Club facilities

Extra paid day off for birthday

50% discount on Food & Beverage

31 days holiday each year

Employee Assistance Programme

Monthly recognition programme

Qualifications

• Experience in a hotel or customer service environment.
• Strong ability to handle complaints effectively.
• Familiarity with safety and security protocols.

Responsibilities

• Oversee nightly hotel operations and ensure smooth running.
• Ensure safety and comfort of guests.
• Complete night audit, guest check-ins/check-outs.
• Conduct hotel walk-arounds to maintain security and safety.
• Address any overnight issues or complaints.

Skills

Overseeing hotel operations

Guest service

Night auditing

Complaint resolution

Security management

Job description

Assistant Night Manager – De Vere Wokefield Estate, Reading

De Vere Wokefield Estate in Reading are recruiting for an Assistant Night Manager to join the team. This role is pivotal in overseeing the nightly hotel operation runs smoothly, ensuring the safety and comfort of our guests, and maintaining our high standards of service.

As the Assistant Night Manager you will look after our guests and the Hotel between the hours of 10:30 pm and 7 am, 5 nights out of 7 each week. You will complete the night audit, check guests in and out of the hotel as required, complete hotel walkarounds throughout the night ensuring security and safety, and deal with any issues or complaints occurring overnight. You will be on duty with at least one other member of the nights team, and our events team members will often be on site until the early hours of the morning when we have weddings/events taking place.

Responsibilities

• Oversee nightly hotel operations and ensure smooth running.
• Ensure safety and comfort of guests.
• Complete night audit, guest check‑ins/check‑outs.
• Conduct hotel walk‑arounds to maintain security and safety.
• Address any overnight issues or complaints.
• Collaborate with nights team and events team during events.

Benefits

• 28,119 per year
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities
• Extra paid day off for your birthday, and a 20 £ love to shop voucher
• Varied shift patterns and contracts to suit your lifestyle; 24/7 operation
• Annual complimentary 2‑night stay with dinner in a De Vere property, plus additional rewards for long service milestones
• 50 colleague rates for overnight stays at De Vere properties and 50% discount on Food & Beverage
• 31 days holiday each year (increasing annually up to 33 days)
• Venue closure over Christmas period
• Exclusive benefits portal with discounts on retail, travel, and leisure
• Career progression opportunities including apprenticeships and study support
• Employee Assistance Programme – 24/7 health and wellbeing support, free counselling
• Financial wellbeing platform – instant access to pay via Wagestream
• Monthly colleague recognition programme and annual event
• Supportive team with regular social events
• Company Life Assurance scheme for financial security of loved ones

De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state‑of‑the‑art facilities.