Assistant Night Front Desk Manager

Hart Shoreditch Hotel London, Curio Collection by Hilton; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A boutique lifestyle hotel in London is seeking a dynamic Assistant Night Front Desk Manager to oversee Front Office operations, ensure high standards, and manage guest relations. The ideal candidate will possess excellent communication skills and experience in front office management. Join a friendly team dedicated to providing exceptional service and creating memorable experiences for guests.

Qualifications

• Experience in front office management or similar role.
• Strong communication and interpersonal skills.
• Ability to manage and resolve conflicts effectively.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Complete Night Audit duties.

Job description

Do you want to Be A Part of something unique?

We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Assistant Night Front Desk Manager !

Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

Your role as a Assistant Night Front Desk Manager ..

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

Act in accordance with all se...