Assistant Manager Retail

Boots UK; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail group is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational excellence. This role involves leading and inspiring a team while ensuring customer satisfaction in both retail and pharmacy settings. The ideal candidate will have experience in a customer-facing role, strong leadership skills, and a collaborative approach. This position offers several benefits including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to free Employee Assistance Programme

Qualifications

• Experience leading a team in a customer-facing environment.
• Ability to coach and develop team members.
• Confidence in navigating and embracing new technology.

Responsibilities

• Lead your team to deliver business growth through customer care.
• Conduct regular performance reviews and coaching.
• Ensure stock availability and control costs in the store.
• Perform audits and risk assessments for safety.
• React to changing customer needs based on insights.

Skills

Leadership skills

Customer care

Team collaboration

Data interpretation

Pharmacy experience

Job description

Overview

Job Description: As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Responsibilities

• You will lead your team to deliver business growth by providing care to our customers and patients
• You'll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers\' expectations
• Conduct regular reviews, audits and risk assessments to protect patient and public safety
• Interpret data, trends and insights to work at pace and react to the changing needs of the customer
• Experience leading a team within a customer facing setting
• An understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and able to succeed in a team-centred environment
• Experience working within community pharmacy
• Confidence with navigating and embracing new technology

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.