Assistant Manager — Optics & Customer Experience Lead

Specsavers; Croydon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known optical retailer in Croydon is seeking a passionate Assistant Manager to lead a team in providing exceptional eye care. Key responsibilities include supporting staff, managing customer interactions, and ensuring smooth store operations. The ideal candidate will have strong customer service skills and be adaptable. This full-time role offers a starting salary of £30k, flexible hours, and numerous employee benefits.

Benefits

28 days annual leave plus birthday off

Full-time hours

Pension contribution

Discounted benefits scheme

Annual subscription to 'Headspace'

Confidential employee helpline

Outstanding clinical and professional development

Qualifications

• Previous experience in a fast-paced customer service environment.
• Experience in optics is desirable.

Responsibilities

• Support staff and ensure they are familiar with store systems.
• Handle orders and deal directly with customers.
• Help deliver training to other staff.

Skills

Customer service experience

Great communicator

Flexible and adaptable

Organised

Job description

A well-known optical retailer in Croydon is seeking a passionate Assistant Manager to lead a team in providing exceptional eye care. Key responsibilities include supporting staff, managing customer interactions, and ensuring smooth store operations. The ideal candidate will have strong customer service skills and be adaptable. This full-time role offers a starting salary of £30k, flexible hours, and numerous employee benefits.