Assistant Manager - Hospitality / Retail

The People Pod; Cardiff; On-site; GBP 33,000; Full time

Job summary

A premium accommodation management company in Cardiff is seeking an Assistant Manager to lead operations in a vibrant student residence. The role involves managing day-to-day operations, inspiring your team, and enhancing the living experience for students. Candidates should have experience in retail or hospitality management and a passion for customer service. The position offers a salary up to £33,000, performance-related bonuses, and opportunities for career advancement.

Benefits

Competitive salary up to £33,000

Performance-related bonus

Fast-track career growth

Collaborative culture

Enhanced work-life balance

Qualifications

• 1+ years’ experience managing teams in a retail, hospitality or accommodation setting.
• Proven history of delivering exceptional customer or guest experiences.
• Operational management experience.

Responsibilities

• Help run the day-to-day operations, ensuring the highest standards of service and comfort.
• Inspire and coach your team to go above and beyond for residents.
• Manage the needs of tenants, handle queries, and maintain strong relationships.

Skills

Leadership

Customer Service

Team Management

Organizational Skills

Engagement

Job description

Assistant Manager – Hospitality / Retail / Accommodation

Are you a standout leader from the retail or hospitality world looking to step into the exciting and thriving world of Property and Accommodation Management? We are seeking a passionate, people-focused Assistant Manager to help lead the charge at a premium student residence and bring your leadership skills into an industry that is vibrant, fast-growing, and all about creating exceptional living experiences for students.

What You’ll Be Doing

• Help run the day‑to‑day operations, ensuring the highest standards of service and comfort.
• Inspire and coach your team to go above and beyond for residents.
• Manage the needs of tenants, handle queries, and maintain strong relationships.
• Help manage building maintenance and facilities to create a safe, welcoming environment.
• Ensure full Health & Safety compliance across all areas, working with the wider team.
• Help create and deliver vibrant events that bring residents together and foster a real sense of community.

What We’re Looking For

• 1+ years’ experience managing teams in a retail, hospitality or accommodation setting.
• A proven history of delivering exceptional customer or guest experiences.
• Operational management experience.
• A hands‑on, solutions‑focused leader who loves to engage and inspire others.
• Strong organisational skills.
• An energetic, proactive, and ready‑to‑make‑an‑impact attitude.

What You’ll Get in Return

• A competitive salary up to £33,000 DOE.
• Performance‑related bonus.
• Fast‑track career growth within a thriving organisation.
• A collaborative, energetic, and supportive culture.
• The opportunity to genuinely make a difference in students’ lives and have fun while doing it.
• Enhanced work‑life balance: Three shift patterns Mon‑Fri – 7am‑4pm / 9am‑6pm / 12am‑9pm and only one in three weekends.

Ready to take your career in an exciting new direction? Apply now with your CV and join a business where your leadership will shape experiences and build futures.