Assistant Manager Client Support

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Scotland is seeking an approachable Assistant Manager to lead a client support team in delivering pension and trust administration services. This involves overseeing workflows, supporting team development, and managing complex client inquiries. The ideal candidate should have at least 3 years of experience in pensions administration, strong organizational skills, and a methodical approach to teamwork. This role offers opportunities for process improvement and compliance support.

Qualifications

• At least 3 years' experience in pensions or trust administration.
• Strong organizational skills and confidence to lead.
• Calm, methodical approach with sound judgment.

Responsibilities

• Lead and support a team delivering pension and trust administration services.
• Oversee day-to-day workflows, ensuring accurate progression of cases.
• Act as a senior point of support for complex client instructions.
• Coach, mentor, and develop team members.

Skills

Leadership

Organizational skills

Client interaction

Process improvement

Job description

Our client is seeking an approachable and capable Assistant Manager to lead a client support team while remaining closely involved in delivery. The role combines client interaction, process awareness, and people management.

Duties for this role include, but are not limited to:

• Lead and support a team delivering pension and trust administration services.
• Oversee day-to-day workflows, ensuring cases are progressed accurately and within agreed timeframes.
• Act as a senior point of support for complex client instructions, enquiries, and escalations.
• Maintain oversight of aged cases, inward funds, and operational backlogs, escalating where required.
• Ensure client records and case data remain accurate across core systems.
• Produce workflow, performance, and case management reporting.
• Coach, mentor, and develop team members, supporting training and performance management.
• Deputise for the Manager, Client Support when required.
• Identify and implement process improvements while supporting compliance and risk controls.

Skills / Qualifications

The ideal candidate will bring at least 3 years' experience in pensions or trust administration, with strong organisational skills and the confidence to lead and support others. A calm, methodical approach, sound judgement, and the ability to balance service delivery with operational control are key to success in this role.

For a full job description or further information on this role please call 711188, or email [e-mail].

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