Assistant Manager - Basingstoke

Five Guys; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular burger chain in Basingstoke is seeking an ambitious Assistant Manager to lead the team and ensure exceptional customer service. Responsibilities include managing shifts, driving sales, and maintaining high operational standards. The ideal candidate will demonstrate leadership qualities and be passionate about player experience. This role offers career growth opportunities and an attractive bonus scheme.

Benefits

Achievable bonus scheme

33 Days paid holiday

Free burgers, fries and shakes while on shift

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• Experience in a supervisory role in the food service industry.
• Ability to inspire and lead a team.
• Strong customer service skills.

Responsibilities

• Lead and coach the team for excellent customer service.
• Manage day-to-day operations smoothly.
• Drive sales while controlling costs.

Skills

Leadership

Customer service

Coaching

Sales optimization

Job description

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction along with bringing our values to life for their team and our customers. Responsibilities:

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an "above and beyond" experience for your team while creating an awesome working environment where people are happy to come to work and have fun
• Ensuring every customer is delighted with their order and their Five Guys experience – you will deal with complaints promptly in an open and honest way
• Leading from the front, you will be hands on working with the team on the line and on floor with customers
• Responsible for supporting your General Manager and delivering store results
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Running smooth day to day operations, thinking about long term plans
• Always leading with our values
• Developing your team to ensure there is a strong talent pipeline

If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager – leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job – it can be a career!

An achievable bonus scheme worth up to 15% of annual salary
An additional Secret Shopper bonus worth up to £2,000
High Performer Awards and Bonus's
Long service
Love2Shop voucher reward – 5 years £500, 10 years £1,000
33 Days paid holiday
Paid breaks
Free burgers, fries and shakes while on shift
Life assurance
All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions – "Fry Cup" and "Olympics"
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme