Assistant Manager

Five Guys; Wokingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A popular burger restaurant is looking for an Assistant Manager to join their new Drive Thru in Reading. You'll lead a team, ensuring they deliver outstanding customer service and perfect food every time. Responsibilities include managing day-to-day operations, driving sales, and fostering a positive work environment. This role offers excellent growth opportunities within a vibrant company culture, along with a range of enticing perks including bonuses, paid holidays, and life assurance.

Benefits

Bonus scheme up to 15% of annual salary

33 Days paid holiday

Free burgers, fries and shakes while on shift

Life assurance

Employee discount program

Qualifications

• Hands-on leadership experience in a customer-facing environment.
• Ability to inspire and coach a team towards high performance.
• Strong communication and problem-solving skills.

Responsibilities

• Manage and lead Shift Managers and Crew.
• Ensure smooth daily operations and customer satisfaction.
• Drive sales and manage costs effectively.

Skills

Leadership skills

Customer service

Team management

Sales drive

Job description

We're opening a brand new Drive Thru by the Reading Showcase Cinema in Winnersh, Reading, which means we are growing our family. Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with bringing our values to life for their team and our customers.

Responsibilities

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an above-and-beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun
• Ensuring every customer is delighted with their order and their Five Guys experience. You will deal with complaints promptly in an open and honest way
• Leading from the front, you will be hands on working with the team on the line and on floor with customers
• Responsible for supporting your General Manager and delivering store results
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Running smooth day to day operations, thinking about long term plans
• Always leading with our values
• Developing your team to ensure there is a strong talent pipeline
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People - Experienced hands‑on leadership skills
• Customer service

Perks and Bonuses

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream, the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay
• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme, If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
• Five Guys isn't just a job - it can be a career!