Assistant Manager

Marston's PLC; Walsall; On-site; GBP 30,000; Full time

Job summary

A leading UK pub company is seeking an Assistant Manager to join their team in Walsall. You will support the General Manager in achieving financial goals while motivating and inspiring your pub team. Responsibilities include managing operations when the GM is absent and ensuring excellent customer service. The role offers career progression opportunities towards a General Manager position and competitive benefits, including a performance-related bonus, training, and discounts on food and drink.

Benefits

Performance-related bonus

30% discount on food and drink

Reliable hours contract

Access to professional wellbeing support

Career development training

Qualifications

• Experience in a similar/ branded environment.
• Ability to inspire and lead a team.
• Passion for customer service.

Responsibilities

• Support the GM in achieving financial and business KPI’s.
• Inspire and motivate your pub team on every shift.
• Be accountable for the operation of the pub when deputising for the GM.

Skills

Leadership

Motivating teams

Customer service

Financial management

Job description

Be there for the ordinary, and the extra ordinary moments. Pride yourself in leading and motivating a pub team that contributes to local communities - creating endless moments of joy. As an Assistant Manager you’ll: Be part of the pub management team, stepping up when the General Manager isn’t around. With a passion for leading and motivating others, you’ll lead from the front to create memorable experiences that get our guests coming back for more.

Key Responsibilities

• Support the GM in achieving financial and business KPI’s
• Inspire and motivate your pub team on every shift
• Be passionate about doing the right thing for your team and guests
• Be accountable for the successful operation of the pub when deputising for the GM
• Bring previous experience in a like‑for‑like Assistant/Deputy Manager role in a similar/ branded environment

What comes next is up to you: If you have the determination to drive your development, our Aspire programme will support you to progress into a General Manager role - running your own pub team!

Benefits

• A performance related bonus
• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Flexible and part time hours available to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Scope to build your career and progress through our Management Development training – including access to our award‑winning, innovative app‑based training platform
• A friendly and lively environment, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional wellbeing support

£30,000 per year, 40 hours per week. Performance based bonus. Privilege card discount. Marston’s rewards. Progression opportunity into General Manager role.

We offer professional wellbeing support to our pub and pub support centre teams, including support from the Licensed Trade Charity. Optional on‑site accommodation is available for most of our pub General Manager roles. We are named one of the UK’s Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK’s Best Employers list. We offer a discretionary company bonus scheme for our support centre teams and performance‑related bonus schemes for our pub management, operations and sales roles.

Competitive salaries. Long service. We reward loyalty with awards for key anniversary milestones. A privilege card gives our people 30% discount on food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift. A company contributory pension scheme and private healthcare scheme are available. An exciting range of high street, online discounts and cashback offers are available for all employees. All of our employees receive a 30% discount on Marston’s food and hotel stays. Training and development: We’re passionate about growing our talent through an extensive apprenticeship offer, dedicated L&D teams and award‑winning e‑learning platforms.