Assistant Manager

Halfords; Rochester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive service provider in Rochester is seeking an experienced Assistant Manager to support daily operations and enhance customer experiences. This role combines workshop duties and management responsibilities, requiring technical/mechanical ability and strong customer-focused leadership. With competitive salary and extensive benefits, this position offers great career growth opportunities in a dynamic environment.

Benefits

Annual leave of 5.6 weeks

Up to 50% off garage bills

25% off retail products

GP access 24/7

Pension Scheme

Health Cash Plan

Responsibilities

• Assist the Centre Manager with daily operations.
• Work alongside technicians in the workshop.
• Ensure high customer satisfaction and experience.

Skills

Customer satisfaction management

Coaching and training

Technical ability

Compliance standards knowledge

Excellent communication

IT proficiency

Time management

Valid driving license

Job description

Overview

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success.

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

Salary & Benefits

• Maximum Amount £34,203 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Skills and experience

• Experience / Ability to deliver high customer satisfaction and experience through effect management
• Experience / Ability to deliver coaching/training in moment to colleagues
• Technical/Mechanical ability or experience
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.