Assistant Manager

HOLLAND AND BARRETT; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health and wellness retailer in Milton Keynes seeks an Assistant Store Manager to lead and inspire a team. You will coach colleagues to deliver excellent customer service, oversee daily operations, and ensure compliance. The ideal candidate is a confident leader with retail experience passionate about health and wellness. This role offers competitive perks including up to 28 days' annual leave and employee discounts.

Benefits

Up to 28-days Annual Leave

25% discount in store and online

£/€50 Annual Product Allowance

Life Assurance

Access to 'Wellhub'

Free 24/7 confidential support

Qualifications

• Experience in retail or customer service.
• Confident leader who thrives in fast-paced environments.
• Ability to coach and motivate a team.

Responsibilities

• Partner with Store Manager to lead a high-performing team.
• Coach colleagues to improve service and customer relationships.
• Ensure smooth store operations and compliance.

Skills

Leadership

Customer service

Communication

Commercial awareness

Adaptability

Job description

Job Type: Permanent

Store Location: Midsummer Arcade Centre, Milton Keynes

Working Pattern: 38.75 hours per week

Hourly Rate: £13.85 per hour

Do you enjoy leading by example and helping others reach their potential? Are you driven by delivering exceptional customer experiences and achieving results? Looking for a role where every day brings new challenges and opportunities to grow? At Holland & Barrett, our Assistant Store Managers play a vital role in driving performance, supporting their teams, and inspiring healthier lives across our communities.

What you'll do:

• Partner with your Store Manager to lead and motivate a high-performing team.
• Coach colleagues to deliver world-class service and build lasting customer relationships.
• Maintain a customer-first approach, ensuring the store runs smoothly and efficiently.
• Drive commercial performance by managing sales, cost control, and operational excellence.
• Ensure stock accuracy, visual standards, and promotional execution are always on point.
• Uphold high standards of compliance, safety, and wellbeing across the store.
• Support recruitment, onboarding, and development to help your team perform at their best.
• Complete product training and keep up to date with new health and wellness trends.
• Complete our Qualified to Advise training, so you can support customers with trusted expertise

Who you are:

• A confident and adaptable leader who thrives in a fast-paced retail environment.
• A clear communicator who can coach, motivate, and build trust within your team.
• Commercially aware, with a focus on achieving goals and improving store performance.
• Passionate about health, wellness, and continuous learning.
• Experienced in retail or customer service, with the ambition to take the next step in leadership.
• Comfortable using technology to enhance customer experience and manage day-to-day operations.

What we offer:

• Up to 28-days Annual Leave
• 25% discount in store and online (plus free delivery)
• £/€50 Annual Product Allowance
• Life Assurance
• Exclusive discounts on well-known brands
• Access to 'Wellhub' with gyms, studios and wellbeing apps
• Free 24/7 confidential support through our Employee Assistance Programme
• And so much more to support your personal and professional wellbeing

Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart - making health and wellness a way of life for everyone.

Ready to take the next step in your retail career? Apply today and become an Assistant Manager at Holland & Barrett, where your leadership helps shape a healthier, happier world.

Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment.

We do things a little differently at H&B and offer all applicants an online interview designed to help you put your best foot forward. This process is backed by AI but managed by humans.