Assistant Manager

Tenpin; Lancashire; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading entertainment company in the UK is seeking an Assistant Manager to ensure exceptional customer experiences at their Blackpool location. The ideal candidate will have at least 1 year of management experience, be passionate about customer service, and possess leadership skills. Responsibilities include overseeing daily operations, leading the team, and supporting company strategies. This role offers career growth opportunities within a fun and engaging environment.

Benefits

Industry leading bonus scheme

Enhanced holiday entitlement – 33 days per annum

Free Bowling for family & friends

Medicash Health Care Cash Back Scheme

Life assurance – 4 x annual salary

Qualifications

• Minimum of 1 year’s experience in a management role, ideally within leisure, hospitality or retail.
• Passionate about delivering exceptional customer service.
• Experienced in leading and developing large teams.

Responsibilities

• Assume operational management of the centre.
• Ensure the best possible level of customer service.
• Lead the team by example.
• Support the company strategy.

Skills

Management experience

Exceptional customer service

Leading large teams

Ambition and desire for growth

Job description

We’re expanding! Join the Blackpool team at our latest

location!

Are you a driven, passionate leader with a natural

ability to create a fun environment for both our customers and team whilst

achieving company objectives?

We have something fun for all the family to do,

regardless of age. Our centres are fantastic places to visit, and even better

places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond our 28 bowling

lanes, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Interactive

Darts, Arcade Machines, Pool Tables, licensed bars with cocktails, and a

fabulous food menu.

The Role

As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team.

You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

Responsibilities

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example ensuring everyone works together effectively
• Support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets and KPI’s
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

Skills You Need

• Have a minimum of 1 year’s experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full determination, enthusiasm and patience!
• Be ambitious and want to progress!

Our Fantastic Benefits

• Industry leading bonus scheme
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced maternity, paternity, adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 4 x annual salary
• Day off for your birthday
• Long Service Awards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and complete the short application process (2 mins).