Assistant Manager

Optical Express Westfield Limited; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading eye care provider in London is seeking an Assistant Manager to join their leadership team. This role is ideal for someone with high-end retail or healthcare experience, providing the opportunity to develop skills across various disciplines. Responsibilities include leading a team, managing clinic operations, and ensuring excellent patient outcomes. The position offers a competitive salary, benefits including free laser eye surgery, and a supportive working environment.

Benefits

Competitive salary with bonus potential

Free Laser Eye and Intraocular Lens Surgery

Discounts on prescription eyewear and sunglasses

Ongoing training and development

Workplace Pension Scheme

Qualifications

• Experience leading a diverse team in a retail or clinical setting.
• Hands-on approach to customer service.
• Experience in delivering against industry standards.

Responsibilities

• Lead a team to deliver the best outcomes for patients.
• Ensure colleagues have right support to excel.
• Manage clinic workload and diaries.
• Deputise for Clinic Manager.

Skills

Leadership

Customer-centric approach

Excellent communication skills

Team management

Retail experience

Job description

Title: Assistant Manager

Location: London

Hours: 40 hours per week

Salary: Up to £35,000pa, DoE, plus benefits

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Londonclinics. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.

You will be responsible for setting and maintaining world class standards throughout the clinic.

The main aspects of the role:

• Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
• Ensuring that all colleagues have the right support in place to excel and develop their skills
• Effectively manage the clinic workload, and ensuring diaries are managed in advance
• Deputise for Clinic Manager

The successful candidate will have experience of:

• Leading a diverse team, preferably within a retail or clinical setting
• Hands-on and customer-centric approach
• Delivery against recognised industry standards
• Developing a multi-disciplinary team to meet the levels of service and activity expectations
• Leadership with incidents, safeguarding, referrals and complaints
• Monitoring SLA’s and escalation as required
• Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
• Maintaining relationships with the senior leadership team
• Confidence and integrity to operate with the utmost discretion
• Excellent communication and presentation skill

What’s in it for you?

• Competitive salary with excellent bonus potential
• Free Laser Eye and Intraocular Lens Surgery
• Discounts on prescription eyewear and sunglasses
• Generous Optical Express family & friends discount
• Modern working environment
• On-going training and development opportunities
• Workplace Pension Scheme

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.