Assistant Manager

Mulberry England; Bath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A British luxury lifestyle brand is seeking an experienced Assistant Manager to support team leadership and deliver an outstanding customer experience. The ideal candidate will embrace diversity, cultivate a collaborative environment, and have a strong commitment to operational excellence. The role includes developing key customer relationships and ensuring the store reflects the brand's values. This position offers competitive salary and multiple employee benefits, part of a culture focused on sustainability and inclusivity.

Benefits

Competitive basic salary

Bonus

Product allowance

Enviable staff discount

Extra day off for your birthday

Pension Contributions & Life Assurance

Training and development opportunities

2 paid volunteering days per year

Qualifications

• Experience in a leadership role, preferably in luxury fashion.
• Strong commitment to diversity and creating an inclusive environment.
• Ability to inspire and engage a team.

Responsibilities

• Support in creating a high-performing team and an inclusive culture.
• Deliver memorable customer experiences and develop key customer relationships.
• Lead operational excellence with consideration for people and environment.

Skills

Team leadership

Customer experience delivery

Diversity and inclusion

Operational excellence

Market awareness

Job description

Assistant Manager

Bath, UK | Retail Stores | Permanent Full-Time | On-site

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

What we need from you

• You will support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
• You will continually demonstrate a commitment to driving your business.
• You will collaborate and build key relationships to accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
• Inspiring, Engaging, Agile, Perceptive.
• An experienced Leader (preferably within luxury fashion but not essential).
• In love with fashion!
• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.
• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions – internally and externally.

Benefits

• Competitive basic salary
• Bonus
• Product allowance
• Enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• 2 paid volunteering days per year