Assistant IT Support Engineer

British Solar Renewables; Shepton Mallet; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading renewable energy company in Shepton Mallet is seeking an Assistant IT Support Engineer. This role involves troubleshooting and resolving technical issues while collaborating with various business areas. Ideal candidates will possess strong analytical skills, multitasking abilities, and a commitment to delivering excellent customer service. The position offers a hybrid working model and a range of employee benefits including professional development opportunities.

Benefits

Monthly social events

Enhanced maternity, paternity, and adoption policies

Annual bonus scheme

Private Health insurance

25 days annual leave plus bank holidays

Qualifications

• Educated to AS level, BTEC, NVQ level 3 or equivalent.
• Strong ability to work effectively in collaboration with team members.
• Desire to self-educate on IT infrastructure and cybersecurity.

Responsibilities

• Provide effective technical support including troubleshooting and diagnostics.
• Log and prioritize support calls in a timely manner.
• Utilize Intune for desktop and laptop management.
• Perform management tasks in Active Directory.
• Deploy and support mobile devices.

Skills

Analytical troubleshooting

Technical support

Multitasking

Communication skills

Education

AS level, BTEC, NVQ level 3 or equivalent

Tools

Intune

Active Directory

Job description

Overview

British Solar Renewables creates smart energy systems for a net zero carbon future. British Solar Renewables develops (BSR Energy), builds (BSR EPC), and maintains (BSR O&M) utility-scale solar, wind and storage projects in the UK and internationally. Having developed and built in excess of 700MWp BSR are a major contributor to the UK Renewable Energy Sector.

What we offer: We’re building a community of passionate individuals committed to shaping the future; providing the chance to work on cutting-edge projects in the renewable energy sector. Offering a culture where collaboration and inclusivity thrive alongside opportunities for professional growth and development. Join a team making a real difference.

About this role

The Assistant IT Support Engineer will be one of the primary points of contact for our end users and take pride in delivering excellent service. They will possess excellent troubleshooting skills to enable them to identify, diagnose and resolve issues experienced by end users. You will help with hardware troubleshooting and deployments, supporting communication devices, software applications, deployment of updates. The Assistant IT Support Engineer will ensure all support calls are answered and logged efficiently in accordance with internal processes and procedures and will maintain IT asset inventories.

Taking direction from the Head of IT, the Assistant IT Support Engineer will work in partnership with all business areas to support their needs and requirements for day-to-day IT activities. The Assistant IT Support Engineer should also possess a ‘can-do’ attitude with a passion to go that extra mile.

What you will be doing

• Provide effective technical support including troubleshooting, performing diagnostics checks and ultimately resolution of the issue.
• Make sure that all support calls are logged, prioritised and dealt with in a timely manner as outlined in IT operating procedures.
• Utilise Intune to assist with the deployment and management of all end user desktops and laptops (Windows 11).
• Communicate with all levels of the business to successfully provide updates and resolution to ongoing incidents.
• Perform management tasks in Active Directory, including user creation, user deletion and group management.
• Troubleshoot and maintain printer provisions
• Perform IT inductions for new members of staff.
• Perform upgrades and deployments of all software used by BSR.
• Deploy and support mobile phones and tablets (Android & iOS)
• Participate in rigorous inventory control for both hardware and software licensing to make sure that all assets are utilised before additional purchases are authorised.
• Arrange safe disposal/recycling of old equipment following WEEE regulations.
• Aid the IT Systems Administrator in the roll-out of new technologies and upgrades.
• Liaise with 3rd parties where need to resolve issues with hardware and software.

What skills you will have

Experience

• Educated to AS level, BTEC, NVQ level 3 or equivalent.

Required Skills:

• Excellent analytical troubleshooting and diagnostic skills.
• Ability to prioritise and execute support tasks in a timely manner.
• Strong multitasking skills to be able to effectively manage multiple activities, including cross-team dependent activities simultaneously.
• Excellent written and verbal communication skills.
• Desire to self-educate on the ever-changing landscape of both IT infrastructure and cyber security.
• Strong ability to work effectively in collaboration with other members of a team.
• Team player with ‘can-do’ approach
• Have the passion to go that ‘extra mile’ for your customer.

What you will get from BSR

• Monthly social events, such as team lunches, breakfasts, volunteering and a Christmas and Summer party.
• Our Hybrid Working Policy allows you to work from home up to three days a week.
• Enhanced maternity, paternity and adoption policies.
• An annual bonus scheme which rewards you for all of your hard work.
• A referral scheme for when you refer someone to work at BSR.
• Supporting you beyond work with our Employee Assistance Programme offering 24/7 support.
• BSR will fund one professional membership per annum.
• 25 days of annual leave, plus bank holidays, with the option to roll over up to 5 days.
• Long Service Recognition Scheme
• Private Health insurance after completion of 3-month probation period.
• Life insurance
• Pension

Closing Date: 22nd September at 12 noon

Studies have shown that some groups of people, like women are less likely to apply for a role unless they meet 100% of the role requirements. At BSR, we are committed to equal opportunities in employment, if you are interested in one our positions, we encourage you to apply.

Our hiring decisions are not just about technical skills; but also about finding individuals whose values, work ethic, and personality would make a great addition to our team.

If you need reasonable adjustments for the interview process, contact us at [e-mail]

We encourage candidates to apply promptly. This advert may close early if we receive a high volume of applications.