Assistant Hub Manager - Epsom, Surrey

The Padel Hub; Epsom and Ewell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports venue in the UK seeks an Assistant Manager to support the Hub Manager with day-to-day operations. The ideal candidate will have supervisory experience and a passion for exceptional customer service. Responsibilities include managing staff, handling member queries, and planning events. Join us in making padel the nation’s favorite sport and enjoy a dynamic work environment with growth opportunities.

Benefits

Opportunities for career growth

Energetic workplace

Participation in exciting sports events

Qualifications

• Experience in a supervisory or assistant manager role, preferably in hospitality, leisure, or sport.
• Passion for delivering outstanding customer service.
• Proactive and hands-on approach.

Responsibilities

• Support the Hub Manager with day-to-day running of the hub.
• Create and manage staff rotas.
• Handle membership queries to ensure members feel valued.
• Assist with event planning for tournaments and socials.
• Deliver an exceptional experience for members, players, and guests.

Skills

Supervisory experience

Customer service

Organisational skills

Communication skills

Team motivation

Job description

About The Padel Hub

The Padel Hub is the home of premium indoor padel - combining world-class courts, welcoming club facilities, and a buzzing social atmosphere. We're on a mission to make padel the most popular sport in the UK!

Responsibilities

• Supporting the Hub Manager with the day‑to‑day running of the hub, including:
• Creating and managing staff rotas
• Handling membership queries and ensuring members feel valued
• Assisting with event planning for tournaments, socials, and open days
• Delivering an exceptional experience for members, players, and guests
• Managing bookings and keeping front-of-house operations running smoothly
• Leading and motivating the front‑of‑house team
• Actively promoting the hub to grow participation and membership
• Ensuring smooth operations and high standards across the venue

Qualifications

• Experience in a supervisory or assistant manager role (hospitality, leisure, or sport)
• Passion for delivering outstanding customer service
• A proactive, hands‑on approach – willing to roll up your sleeves
• Strong organisational skills for scheduling, planning, and follow‑through
• Great communication skills and the ability to inspire a team
• Flexible to work evenings, weekends, and events
• An interest in sport – padel knowledge is a bonus but not essential

Benefits and What You’ll Enjoy

• Play a pivotal role in launching one of the UK's most exciting new sports venues
• Be part of the movement growing padel into the nation's favourite sport
• A friendly, energetic workplace where no two days are the same
• Opportunities to grow your career as The Padel Hub expands nationwide