Assistant Hotel Manager

Travelodge Hotels (UK); Leicester; On-site; GBP 28,000; Full time

Job summary

A leading hotel chain is seeking an Assistant Hotel Manager in Leicester. This role involves leading a team to deliver exceptional customer experiences, creating personal development plans, and ensuring operational excellence. The ideal candidate will have strong leadership skills, a passion for customer service, and experience in a fast-paced environment. Benefits include a competitive salary of £28,000, annual bonus opportunities, flexible working hours, and significant discounts on rooms and food.

Benefits

Annual bonus up to 13%

50% discount on rooms

28 days annual leave

Pension scheme with employer contribution

High street retailer discounts

Qualifications

• Friendly, engaging nature with ability to lead a team.
• Experience in service-led customer facing industry.
• Food & beverage experience advantageous for Bar Cafe.

Responsibilities

• Create personal development plans for team members.
• Recruit and train new team members.
• Ensure food is prepared to brand standards.
• Maximise food and beverage sales.
• Review customer feedback for improvement.
• Maintain cleanliness of rooms and public areas.
• Manage repairs and maintenance.
• Oversee rota management and safety protocols.

Skills

Leadership skills

Customer service

Communication skills

Results-focused

Job description

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Assistant Hotel Manager role could be the next exciting step in your career.

Responsibilities

• Working with team members to create personal development plans for their career growth
• Recruiting motivated team members and making sure they have a warm and welcoming induction
• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
• Reviewing customer feedback to produce targeted action plans for improvement as required
• Making sure rooms and public areas are cleaned using company best practice
• Reporting and overseeing any repairs or maintenance needed
• Additional responsibilities include rota management, banking and health & safety
• Driving awareness and engagement for our Team Members to earn more through our incentive schemes

About Travelodge

Why Travelodge? Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Assistant Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Candidate Profile

Who will this appeal to? You are friendly, engaging and welcoming by nature and have previously led a team in a service‑led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!

Benefits

• £28,000 (FTE)
• Annual bonus up to 13% by achieving KPI targets
• Flexible and part‑time working hours
• 50% discount on rooms plus food and soft drinks
• Discounts for friends and family with thousands of rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme totalling 8% (employer contribution 3%)
• To find out what our Managers get up to take a look at our short video