Assistant Head Concierge, Pre-Opening - The St. Regis London

Marriott Hotels Resorts; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury hotel brand is seeking an Assistant Head Concierge for its new opening in Mayfair, London. The role involves providing personalized, anticipatory service to guests and ensuring a seamless experience. Candidates should have at least 4 years of work experience, excellent communication and interpersonal skills, and a commitment to guest satisfaction. Join us to play an integral part in shaping memorable experiences at one of London's historic hotels.

Benefits

Competitive compensation

Career development opportunities

Qualifications

• Minimum 4 years of work experience in hospitality.
• Strong communication and interpersonal skills required.
• Commitment to professionalism and guest satisfaction.

Responsibilities

• Serve as a role model ensuring compliance with standards.
• Respond to guest requests and ensure smooth service.
• Communicate clearly and maintain professionalism.

Skills

Strong communication

Interpersonal skills

Service-oriented mindset

Job description

About the Hotel

Coming soon to the heart of Mayfair The St. Regis London marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal.

With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St. Regis London embodies Live Exquisite a celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.

The Opportunity

We are seeking a polished and service-driven Assistant Head Concierge to join our opening team at The St. Regis London. This role is central to delivering the hallmark of St. Regis hospitality - personalized anticipatory service that transforms each guests stay into an unforgettable experience.

You will respond to guest requests for special arrangements provide insider recommendations and ensure seamless communication across departments. With a focus on refinement and attentiveness you will embody the St. Regis tradition of excellence and serve as a trusted guide for our guests.

Key Responsibilities

• Serve as a departmental role model and mentor ensuring compliance with company standards policies and external regulations
• Report accidents injuries and unsafe work conditions; complete required safety training and certifications
• Follow all company policies and procedures; maintain professional uniform and appearance; protect company assets and confidentiality
• Welcome and acknowledge all guests according to brand standards; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Communicate clearly and professionally including proper telephone etiquette
• Develop and maintain positive working relationships; support team goals; listen and respond appropriately to employee concerns
• Comply with quality assurance expectations and operational standards

What We Are Looking For

We are searching for a professional who thrives on creating memorable guest experiences. The ideal candidate will bring warmth attentiveness and a passion for luxury hospitality.

You should have :

• Minimum 4 year of work experience
• Strong communication and interpersonal skills
• A commitment to professionalism and guest satisfaction

Why Join Us

• Be part of a historic opening and a globally celebrated luxury brand
• Play a key role in shaping guest experiences at one of Londons most iconic addresses
• Enjoy competitive compensation benefits and career development opportunities
• Contribute to the future of luxury hospitality in the UK

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

Web Content,Editor-In-Chief,Freelance Writers,Press Releases,Online,HTML,Twitter,SEO,Internet,Content Marketing,Edit Copy,Instagram,Editorial Staff,News Stories,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1