Assistant General Manager (Oncology)

University College London Hospital; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading NHS trust in the UK is seeking an Assistant General Manager for its Oncology service. This role requires a dynamic leader with substantial operational management experience and a proven ability to oversee oncology inpatient and outpatient services. The successful candidate will be responsible for managing staff and budgets while ensuring compliance with national patient access targets. This position offers a unique opportunity to lead service improvements in a prestigious environment known for its commitment to world-class patient care.

Benefits

Interest-free season ticket loan

Access to free independent support

Cycle to work scheme

Qualifications

• Substantial experience in strategic and operational healthcare management.
• Proven track record of managing RTT and cancer waiting times.
• Ability to deliver against performance and finance targets.

Responsibilities

• Provide operational leadership for the Oncology department.
• Accountable for nationally set patient access targets.
• Manage clinical and administrative services including staff and budget.

Skills

Operational management experience

Effective communication skills

Teamwork

Problem solving abilities

Data management

Education

Degree or equivalent experience

Job description

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The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Job overview

We are looking for a dynamic, motivated and talented Assistant General Manager to join the Oncology service.

The successful candidate will have some strong operational management experience and will be expected to learn and develop withing the role as well as provide operational leadership for the Oncology department.

Candidates should have experience of working closely with multidisciplinary teams, leading service developments, data management and staff management. We are looking for a leader who can demonstrate effective communication skills, team working, excellent problem solving abilities and strong values based in line with the UCLH Trust values.

UCLH provides one of the largest oncology services, with teams delivering highly specialised care across a number of tumour sites; gastrointestinal, breast, gynaecological, urological, sarcoma, melanoma, brain, head and neck and lung. We work closely with University College London and other hospitals across Nort Central London so we the post holder will be expected to build and foster relationships with stakeholders across the sector.

Main duties of the job

The postholder will be predominantly responsible for Oncology inpatient and outpatient services across all adult tumour groups we look after, including some specialised services.

The postholder will be responsible for the day to day running of the service, effective management of budgets, workforce, performance and service improvements.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

This post is also available as a permanent contract. If you are interested in both the permanent and the fixed‑term contracts, please do not submit your application twice. Select your preferred option only. You will be then invited to discuss your preferences at the interview stage, and you are welcome to state your interest for both in your application.

Principal responsibilities

What are we looking for?

We are seeking a dynamic, highly motivated manager with substantial experience in both strategic and operational healthcare management. You will need to demonstrate the ability to deliver against challenging performance and finance targets, whilst still achieving high quality, patient‑focused services. Excellent communication, leadership and people management skills, along with a can‑do attitude, are essential. The successful post holder will ideally have a proven track record of managing RTT and cancer waiting times. Knowledge of outpatient and diagnostic management is required. You will be a team player with excellent communication skills and a drive and energy to improve the patient experience.

Main duties, continued:

• To be accountable for nationally set patient access targets – including all related cancer waiting time standards and RTT
• Operational responsibility for clinical and administrative services within the Division including direct management responsibility for staff and delegated budgetary control. This includes all aspects of performance management, recruitment and retention, staff satisfaction and workforce planning
• Responsible for meeting both the Divisional objectives and the strategic corporate objectives of the organisation and will provide leadership and management support to staff within their areas of management. The role will also focus on the development and implementation of projects working within tight time scales when required. Progress against targets will be presented to the senior divisional leadership team through monthly clinical and business meetings.
• Alongside the General Manager, Clinical Lead and Matron – ensure that the designated specialty maintains thorough clinical governance arrangements, including appropriate response to complaints, clinical incidents, never events and legal matters. The AGM will also ensure that learning and associated actions are disseminated and monitored

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England – In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit Flexible working.

To discover more about what makes UCLH a great place to work, visit Why Choose UCLH?

Person specification

Knowledge & Qualifications

Essential criteria

• Educated to degree level or equivalent level experience

Experience

Essential criteria

• Significant experience of managing staff
• Significant managerial experience in a large and complex organisation
• Proven experience in service improvement and development
• Proven experience in effective monitoring of national target compliance
• Proven experience in effective management of budget and effective leadership of staff
• A proven record of success in managing change while also developing and maintaining high standards of quality

Desirable criteria

• Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans

Skills & Abilities

Essential criteria

• Excellent staff management skills including performance management and training
• Excellent written and verbal communications skills including the ability to communicate at senior levels within an organisation
• Ability to communicate effectively with patients and staff on all levels
• The ability to both work co-operatively with other management teams of the Trust and to develop effective working relationships within the directorate
• Quality focussed with an innovative approach and the ability to solve complex problems
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
• Excellent IT skills
• Ability to identify areas for service development and implement changes
• Ability to operate effectively under pressure, self-motivate and use own initiative
• Ability to negotiate and influence staff at all levels in the organisation including medical staff
• Ability to adapt rapidly to work with different services and teams, showing flexibility in thinking

Other requirements, including:

Essential criteria

• Evidence of political awareness and sensitivity to the high profile of the Trust
• Demonstrate a knowledge and understanding of current issues and practices within the NHS
• Understanding of Trust diversity and equality policies
• Understanding of confidentiality and the Data Protection Act

At UCLH, we have a real 'One Team' ethos, and our values – safety, kindness, teamwork and improving – are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest‑free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on‑site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 432.4KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)