Assistant General Manager - Leisure Bowling

Flow Sports Personnel Ltd; East Finchley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading leisure management company in East Finchley is seeking an Assistant Manager to enhance the customer and team experience. This role involves coaching the team, ensuring a safe environment, and managing operations with a focus on financial targets and service quality. Ideal candidates should have management experience in a fast-paced setting and a passion for customer service. The position includes a competitive salary, bonuses, and numerous employee benefits, alongside opportunities for ongoing training and career advancement.

Benefits

Excellent salary plus monthly bonus

40-hour contract with additional pay for extra shifts

Opportunity for an outperformance bonus

50% off food when working

Optional pension plan

28 days holiday with additional days for service

Training and development opportunities

Free bowling or golf game vouchers

Family access to Employee Assistance Programme

Well-being training support

Financial long-service awards

Flexible working arrangements

Qualifications

• Minimum of twelve months management experience in a customer-facing environment.
• Passion for delivering high-quality customer service.
• Proven ability to inspire and develop teams.

Responsibilities

• Coach and mentor the team during shifts.
• Ensure a safe and fun environment for customers.
• Support the General Manager with back-of-house duties.
• Run front-of-house operations and maintain high service standards.
• Achieve financial targets and service quality.

Skills

Management experience in a fast-paced environment

Customer service focus

Team development and inspiration

Flexibility to work nights and weekends

Ambition for success

Job description

Role Overview

Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our client's fast‑paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back‑of‑house duties, as well as running an exceptional front‑of‑house operation. You will be responsible for delivering financial targets and service standards.

Responsibilities

• Coach and mentor the team during shifts.
• Ensure the centre is a safe and fun environment for customers.
• Support the General Manager with back‑of‑house duties.
• Run front‑of‑house operations and deliver high service standards.
• Achieve financial targets and maintain service quality.

Qualifications

• Minimum of twelve months management experience in a fast‑paced, customer‑facing environment, ideally within the leisure, hospitality, or retail industry.
• Passionate about customer service.
• Evidence of inspiring and developing large teams.
• Willing to work nights and weekends.
• Ambition for success.

Benefits

• Excellent salary plus an extra £1 per hour as part of the monthly bonus scheme.
• 40‑hour contract, with additional pay for extra shifts.
• Opportunity to earn an outperformance bonus by sharing centre profits once targets are hit (paid half‑yearly).
• 50% off food when working.
• Optional pension plan.
• 28 days holiday, with additional days earned by length of service up to five days.
• One in four weekends off.
• Ongoing training and development, with opportunity to fast track your career.
• Free bowling or golf game vouchers every month.
• 30% discount on food and drink for you and up to five friends.
• Access to our client's Employee Assistance Programme (EAP) for you and your family.
• Well‑being training to support you in the workplace.
• Opportunity to join the healthcare cash plan.
• Financial long‑service awards.
• A £15 donation to Barnardo’s when you complete your induction.
• Enhanced maternity, paternity, adoption, and shared parental leave benefits.
• Flexible working, allowing you to achieve the perfect work‑life blend.