Assistant General Manager (AGM)

The Wren Tavern; City Of London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A premier dining and drinking establishment in London is seeking a talented Deputy General Manager. The role involves supporting the General Manager in managing the venue, developing staff, and ensuring exceptional customer satisfaction. Ideal candidates will possess strong communication and organizational skills and demonstrate a solid understanding of business operations. A competitive salary of £33,000 – £37,000 per year, plus bonuses, is offered along with opportunities for career progression and professional development.

Benefits

Competitive salary & bonus scheme

Training and development opportunities

Regular company socials

28 days holiday

Employee Assistance Programme (EAP)

Referral scheme up to £1000 per successful referral

Qualifications

• Experience in a management role within the hospitality industry is required.
• Personal License holder is beneficial.

Responsibilities

• Support the General Manager in all aspects of venue operations.
• Train, nurture, and develop staff to maintain high standards.
• Make strategic decisions and take ownership of the business.

Skills

Solid communication skills

Organizational skills

Customer service skills

Business acumen

Team mentoring

Ability to manage pressure

Job description

Deputy General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London

We at Wren Tavern are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. The Wren Tavern - the City's latest gem, a pub with a difference and nominated to the best pun in London in 2025 and becoming the best pun in the City 2025!!. Serving the best of British cuisine featuring London's oldest butcher, HG Walter's finest selection of meats on the butcher's block, oysters and more. A secret whiskey vault, a speakeasy cocktail bar in the basement called 5cc serving artisan cocktails, ideal for parties and events.

The Role

As Deputy General Manager you will support the General Manager in all aspects of running the venue as if it were your own business. Be business savvy and demonstrate great commercial acumen. Your team will look up to you; it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What we looking for

• 'Wear your heart on your sleeve', take ownership, be bold and run the business as if it's your own.
• Be cool, calm and collected, manage pressure with ease, nothing can phase you. You’re not precious.
• We leave our egos at the door and help get stuff done.
• Solid communication and organizational skills, be approachable.
• Superb customer & floor service skills.
• Strong all-round business knowledge from financials to customer satisfaction.
• An entrepreneurial flare.
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun.
• Personal License holder beneficial.

What's in it for me

• A competitive salary & bonus scheme.
• Training and development.
• Career progression and promotion opportunities with regular new openings around the corner.
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
• The opportunity to make strategic decisions within your business – take ownership and Be Fearless.
• Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere.
• 28 days holiday.
• Goes without saying, but we’ll feed you during your shift.
• Employee Assistance Programme (EAP).
• Good people know good people – an awesome referral scheme where you can earn up to £1000 per successful referral.
• Access your Wages anytime through Wagestream.
• Birthdays are for celebrating, so have the day off on us.
• Cycle to work scheme.

Key Details

• Experience: Required
• Employment: Full-time
• Salary: £33,000 – £37,000 yearly
• Benefits: Plus bonus based on targets
• Starting time: Immediate start!

About The Wren Tavern

Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. The Company was then nominated for 2 Publican Awards in 2020.