Assistant General Manager (AGM)

The Albyn; Aberdeen City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A modern restaurant in Aberdeen is seeking an experienced Assistant General Manager. This role involves overseeing day-to-day operations, ensuring exceptional leadership, and monitoring customer experiences. The ideal candidate will have a background in high-volume venues and strong management skills to motivate the team. This position offers a competitive salary plus tips, opportunities for career progression, and a vibrant work environment. Immediate start available for the right candidate.

Benefits

Competitive salary and full contract

Employee Assistance Program

Generous discount off your bill

Opportunities for career progression

Staff meals

Fantastic team and work environment

Qualifications

• At least two years’ experience in a Top Level Manager position within a Restaurant & Bar or Hotel environment.
• Experience within a high-volume venue is a must.
• Immaculate time management and communication skills.

Responsibilities

• Support the GM and oversee day-to-day operations.
• Monitor customer experience and handle complaints.
• Conduct necessary paperwork and reports.
• Involved in recruiting and hiring staff.
• Liaise with the General Manager and Head Chef for menu development.

Skills

Customer service

Leadership

Time management

Team motivation

Operations management

Job description

We are recruiting for an experienced Assistant General Manager to join our team. As Assistant General Manager you will be expected to provide an in‑depth knowledge on how to manage our day‑to‑day operations alongside our General Manager as well as deliver exceptional levels of leadership, all of which will aim to support our vision in delivering memorable customer experiences through great customer service.

RESPONSIBILITIES

• Support the GM and oversee the day‑to‑day operations of the business. This is not a role for someone who wants to be sat at a computer all day, or even half of the day; it is very much an operational role and the successful applicant will be very hands‑on in the day‑to‑day operations.
• Oversee the customers’ experience through a holistic approach, i.e. ambiance, quality of the food as well as service, developing rapport with guests, etc.
• Handle customers’ complaints on site as well through our feedback platforms.
• Business driven – monitor the venues finances in general as well as promote the restaurant through positive word of mouth, i.e., great feedback.
• Complete necessary paperwork, e.g., labour cost % reports, staff attendance reports, performance reviews, etc.
• Be directly involved in recruiting and hiring staff, especially the management team.
• Monitor the venues KPIs, e.g. staff scheduling to ensure labour cost % will be met, waste from kitchen and bar to ensure GP% target will be met, etc.
• Liaise with the General Manager, owners and Head Chef or Bar Manager to develop new menus, i.e. consolidate the team’s and owners’ ideas, schedule cook‑offs and tasters, follow up on feedback, revise costings and suggest selling prices, all the way to printing the menus and changing prices on the till system.
• Liaise with the Head Chef to enforce food handling regulations and other guidelines to increase customer safety.
• Liaise with the Restaurant Manager to streamline the restaurant processes and improve the customers’ experience.

YOU

• Are dedicated and passionate about the hospitality industry
• Boast a highly positive attitude matching a big personality
• Experience within a high‑volume venue is a must
• Boast excellent Management skills with the ability to motivate your team at all times
• Thrive in a fast‑paced environment
• Are committed to customer service and strive for the best
• Are a natural motivator
• Are a hands‑on manager who loves to be on the floor, ensuring a smooth running of service, from greeting guests to running food and drinks
• Are an individual that loves to create a positive working environment and team‑focused culture
• Have at least two years’ experience in a Top Level Manager position within a Restaurant & Bar or Hotel environment with a track record of people management and great customer experience
• Have immaculate time management and communication skills
• Are ideally living in Scotland, or willing to locate ASAP to the gorgeous Aberdeen!
• Ready to get started

A LITTLE ABOUT - The Albyn

Proud purveyors of fine fayre in the heart of Aberdeen’s West End — this is The Albyn, reimagined. A welcoming and modern twist on a long‑time favourite, where closed doors are reopened, familiar spaces are refurbished and hospitality is the #1 priority. A bright, open and elegant interior sets the scene, where friendly staff go the extra mile for each customer and our menus combine local ingredients, heritage and modern tastes in perfect balance.

There’s space for fine food and drink, there’s space for family dining, there’s space for watching the rugby — there’s space for everyone at The Albyn. Come awa’ in.

A LITTLE ABOUT US

We are an owner‑operated business with big ideas. We care about customer service, excellent food and building an amazing team. We have big plans and want to offer Aberdeen something different within the hospitality industry. We think outside the box and want our team to wake up and want to come to work every day. We notice the little things and value loyalty, dedication and passion.

WHAT DO YOU GET?

• A competitive salary and full contract
• Employee Assistance Program
• Generous discount off your bill (including drinks)
• Immediate Start (or as soon as your notice period allows)
• Salary plus Tips
• Opportunities for career progression
• Staff meals
• Fantastic team and work environment
• A business who cares about you
• Staff parties, events, training courses and much more!

If you're an experienced Assistant General Manager and want to develop your career within a growing and passionate company then apply now to join our team and come along on the journey!