Assistant General Manager

WizeHire, Inc; Newport; On-site; GBP 29,000 - 38,000; Full time

Job summary

A leading hospitality management firm is seeking an experienced Assistant General Manager to oversee day-to-day hotel operations and ensure exceptional customer service. The ideal candidate will have a bachelor's degree in hospitality management and at least three years of managerial experience in the hospitality sector. This role offers a competitive salary ranging from $40,000 to $50,000 yearly, fostering a positive work environment focused on employee growth and satisfaction.

Qualifications

• 3+ years of experience working in a hotel or the hospitality industry required.
• Proven customer service experience as a manager with a strong guest-focused mentality.
• Previous experience in a managerial role overseeing a team, preferably in hospitality.

Responsibilities

• Manage compliance with established policies and regulations.
• Compose and audit the annual budget with department heads.
• Assist in maintaining all standards of guest service.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in hospitality management

High school diploma or GED

Job description

Fairfield Inn & Suites Newport Cincinnati • Newport , KY , US

Posted 2 days ago

Description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!

Responsibilities

• Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations
• Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability
• Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas

Qualifications

• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree
• 3+ years of experience working in a hotel or the hospitality industry required
• Proven customer service experience as a manager; strong guest-focused mentality
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
• Possess excellent organizational skills, communication skills, and problem-solving skills

Compensation

$40,000 - $50,000 yearly

About Fairfield Inn & Suites Newport Cincinnati

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.