Assistant General Manager

COREcruitment; Essex; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading hospitality organization in Essex is seeking an Assistant General Manager for a vibrant social entertainment venue. The role involves supporting the GM, driving revenue, managing a diverse team, and ensuring a top-notch guest experience. Candidates should have over a year of AGM or small GM experience, with a passion for the food and drink industry. Flexible working hours are required. Competitive salary ranging from £40,000 to £45,000+.

Qualifications

• 1+ years’ experience at AGM level or small site GM experience.
• Proven record of managing a large team.
• Track record of delivering on key KPIs.
• Passion for food and drink.
• Ability to work flexible hours.

Responsibilities

• Support the GM in leading a diverse team.
• Coach and develop teammates.
• Drive revenue and manage costs.
• Create a best-in-class guest experience.
• Resolve service issues with grace.

Skills

Managing large teams

Strong communication

Business KPI management

Customer service resolution

People-focused leadership

Education

WSET Level 2

Food Safety Level 3

First Aid & Fire Marshall

Personal Licence

Job description

Assistant General Manager “Social Entertainment”

Location Essex

Salary: £40,000 - £45,000+

This is a great opportunity for a manager to work with one of the top social entertainment venues at the moment. A great place to eat, drink and play like never before in a great mix of fun and interactive games designed for all ages and skillsets.

The Role

• Supporting the GM in leading a diverse and dynamic team to anticipate and exceed the needs of the Guests.
• Working closely with the Senior Management to coach and develop teammates.
• Delivering on business KPIs by driving revenue and managing cost with an ‘own it’ philosophy at the core.
• Leading from the front in creating a best-in-class Guest experience and being a true to the brand.
• Exceptional ability to communicate fast changing operational needs, whilst bringing people with them.
• Fostering strong relationships with all teammates, support team and guests
• Leading by example within all roles and departments
• Resolving service issues with grace and empathy, focused on always finding the best outcome for our Guests.
• Provide a safe and high-quality working environment for our teammates and annual guests.
• Partnering closely with the GM on all operations and people related matters.

What they want

• 1+ years’ experience at AGM level, or small site GM experience, in a Hospitality or similar industry.
• Proven record of managing a large team, including Management level.
• Track record of delivering on key KPIs.
• Passion and love of food and drink.
• Ability to work flexible hours.
• People focused, natural empathy and strong emotional intelligence.

Bonus

• WSET Level 2
• Food Safety Level 3
• First Aid & Fire Marshall
• Personal Licence

For more details contact davidcorecruitment or call David Allen on 02077902666