Assistant Front Office Manager

Hilton Worldwide, Inc.; City Of London; On-site; GBP 40,000; Full time

Job summary

A leading hotel chain in London is seeking an Assistant Front Office Manager to oversee Front Office operations and ensure high standards. The role involves managing team member performance, maximizing room occupancy, and maintaining high levels of guest satisfaction. Ideal for candidates with previous supervisory experience in hospitality. Competitive salary offered.

Benefits

Annual Salary: £40,000

Smart uniform provided and laundered

Free and healthy meals when on duty

28 days holiday, increasing to 33 days

Discounted dental and health cover

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• Accountable and resilient.
• Ability to work on your own and as part of a team.

Responsibilities

• Oversee Front Office operation to maintain high standards.
• Evaluate levels of Guest satisfaction and focus on continuous improvement.
• Maximise room occupancy at best rates.

Skills

Excellent leadership, interpersonal and communication skills

Ability to work under pressure

Commitment to delivering a high level of customer service

Flexibility to respond to a variety of work situations

Job description

Overview

Assistant Front Office Manager at Hilton London Olympia (Hotel) – Job Number HOT0BYCF. Location: Hilton London Olympia Hotel, 380 Kensington High Street, London W14 8NL.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! There is a culture of inclusiveness, positivity and a drive to achieve our common goal: to share the light and warmth of hospitality. The company supports development and growth through training and resources.

A WORLD OF REWARDS

Annual Salary: £40,000

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career with Personal Development programmes

A chance to make a difference through Corporate Responsibility programmes

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking (depending on availability)

Guest Experience Day after successfully passing probation

Modern and inclusive Team Member areas

Responsibilities

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Monitor staffing levels to meet cover business demands
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Additional Information

EVERY JOB MAKES THE STAY. At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company