Assistant Director of Housing Management

Vox Network Consultants; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing consultancy in Greater London is seeking an experienced Assistant Director of Housing to lead housing services. This role requires strong leadership skills, a background in housing management, and the ability to drive service improvements. If you have a proven track record in stakeholder engagement and compliance, we want to hear from you. This is a full-time, 6-month ongoing contract position with a pay rate of £750 per day.

Qualifications

• Proven track record in housing management and service transformation.
• Strong leadership and stakeholder engagement skills.
• Experience in compliance with housing legislation.

Responsibilities

• Provide leadership across housing operations and tenancy services.
• Lead service transformation initiatives and improve customer experience.
• Ensure compliance with housing legislation and regulatory standards.
• Develop and implement strategic plans aligned with organizational objectives.

Job description

Job Title : Assistant Director of Housing

Location : West London

Contract Type : 6-Month Ongoing Contract

Pay Rate : £750 per day (Umbrella)

Working Pattern : Full-time

Role Overview

We are seeking an experienced and strategic Assistant Director of Housing to lead and drive high-quality housing services across a large and diverse portfolio. This senior leadership role requires a dynamic and influential professional with a proven track record in housing management, service transformation, and stakeholder engagement.

You will play a key role in shaping service delivery, driving improvement, ensuring compliance, and supporting the organisation in delivering excellent outcomes for residents.

Key Responsibilities: Strategic Leadership & Service Improvement

• Provide strong leadership across housing operations, tenancy services, homelessness, and resident support.
• Lead service transformation initiatives, driving efficiencies and improving customer experience.
• Ensure compliance with housing legislation, safeguarding, statutory duties, and regulatory standards.
• Develop and implement strategic plans in line with organisational objectives.

Operational & Performance Management

• Oversee service performance, budgets, KPIs, and reporting.
• Drive continuous improvement and modernisation across all housing teams.
• Manage complex case escalations and support resolution of high-r...