Assistant Conference & Banqueting Operations Manager

Hilton Worldwide, Inc.; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading hotel group in Greater London is seeking an experienced Assistant Conference and Banqueting Operations Manager to oversee event operations and ensure exceptional service quality. This role requires strong leadership skills and a degree in Hotel Management or equivalent, along with a track record in the hotel/leisure sector. Responsibilities include managing event operations, ensuring guest satisfaction, and training staff to maintain standards. Competitive salary of £33,700 along with various perks including health cover and discounted meals.

Benefits

Uniform provided and laundered

Free and healthy meals when on duty

Holiday: 28 days including bank holidays

Discounted dental and health cover

Team Member Travel Program

Qualifications

• Ability to lead and coach in Conference and Beverage.
• Record of success in customer service within the hotel sector.

Responsibilities

• Manage all Conference and Events operations alongside the C&E Operation manager.
• Maintain exceptional levels of customer service.
• Ensure compliance of brand standards.
• Evaluate guest satisfaction levels with a focus on continuous improvement.

Skills

Strong knowledge of hotel/leisure/service sector

Exceptional communication skills

Exceptional leadership skills

Education

Degree or diploma in Hotel Management or equivalent

Job description

Job Description - Assistant Conference & Banqueting Operations Manager (HOT0C7RK)

Job Description

Job Number

Work Locations

Hilton London Wembley Lakeside Way Wembley HA9 0BU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world’s famous sports team or music artist. But every day we are busy creating lasting memories.

Salary: £33,700 a year + Service Charge

A WORLD OF REWARDS

• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

What will I be doing?

As an Assistant Conference and Events Operations Manager, you are liaising/managing alongside the C&E Operations Manager all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. An Assistant Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure staff training & service standard are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Conference and Events operations alongside the C&E Operation manager
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Events
• Provide effective leadership to the Conference and Events team to ensure targets are met and exceeded both for the hotel and individual development

What are we looking for?

An Assistant Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Beverage, specifically the ability to lead and coach
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.