Assistant Community Manager Apartment Community

Investment Property Group; Lancaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A Property Management Company in Lancaster, CA is seeking an Assistant Community Manager to support operations at a tax credit apartment community. Responsibilities include overseeing leasing activities, managing resident relations, and ensuring compliance with property policies. The ideal candidate should have experience in affordable housing management and strong skills in customer service, problem-solving, and time management. A comprehensive benefits package is offered, along with a competitive hourly wage.

Benefits

Comprehensive benefits package

401k with company match

4-weeks of paid time off

Qualifications

• Ability to handle conflict resolution and provide high-level customer service.
• Experience with rent collection and delinquency management.
• Strong verbal and written communication skills.

Responsibilities

• Assist leasing activities and resident relations.
• Oversee collection of rents and review delinquent accounts.
• Work alongside the Community Manager on operational tasks.
• Respond to resident concerns and maintain professionalism.

Skills

Interpersonal skills

Time management

Problem-solving

Conflict resolution

Customer service

Marketing and sales

Education

1+ years’ experience in affordable housing property management

Proficiency in property management software

Valid driver's license

Tools

Yardi

CRM

Blue Moon

Rent Café

Vendor Café

Client Central

Job description

Overview

Investment Property Group owns and operates 151 properties throughout 13 states! Our current portfolio exceeds 111 mobile home locations with 19,000+ spaces and 40 multi-family apartment communities, nearly 7,300 units! IPG has eight core values: Integrity, Persistency, Fun, Continuous Change, Ownership, Teamwork, Customer Service and Diversity! Does this sound like you? You’ll fit right in.

What’s in it for you

• Base Salary: $24.00 - $28.00 hourly, depending on qualifications, education, and prior experience
• Schedule: Monday – Friday; 8am - 5pm
• Awesome Company Culture!

Job Description Summary

We are seeking a dedicated Assistant Community Manager to support the operations at Antelope Valley, a 120-unit tax credit and project-based apartment community in Lancaster, CA. This role includes assisting with leasing activities, resident relations, and rent collection, while ensuring compliance with property policies and procedures. The Assistant Manager will also handle administrative tasks, coordinate maintenance requests, and help maintain a high level of satisfaction among residents and prospective tenants. This position requires strong organizational skills to support the property management team and foster a positive community environment.

Key Responsibilities

• Oversees the application process for new move-ins and at each recertification within established regulatory guidelines
• Assist with lease renewals, waitlist management, and move-in/move-out procedures in accordance with affordable housing guidelines
• Work alongside the Community Manager to ensure maintenance requests, vendor contracts, and operational tasks are handled efficiently
• Markets vacant units in accordance with approved marketing plan
• Meets with and responds to resident concerns, requests, and complaints
• Maintains a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders
• Oversees the collection of rents and other monies, reviews all delinquent accounts and resident receivables
• Attends and participates in professional activities, meetings, organizations, and regulatory agency meetings or inspections
• Walks property daily to ensure common areas are in good condition
• Performs annual or more frequent inspection of units and follow ups

Qualifications & Requirements

• 1+ years’ experience in affordable housing property management, including knowledge of Tax Credit and Section 8
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members
• Exceptional time management and problem-solving skills
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic
• Experience with rent collection and delinquency management
• Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement
• Ability to handle complaints and ensure community standards are upheld
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities
• Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates
• Proficiency in property management software (i.e., Yardi, CRM, Blue Moon, Rent Café, Vendor Café, Client Central)
• Must have a valid driver's license

What Will Make You Stand Out

• Hands-on experience working at a Tax Credit or Section 8 multifamily community
• Hands-on experience with Yardi is preferred but not required

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision insurance, Life Insurance, Health Savings Account, Employee Assistance Program, and more
• 401k with company match
• Accrued 4-weeks of paid time off (PTO)
• Employee Referral Program

Check out our Company and Community reviews!

• https://www.ipgliving.com/careers
• https://www.ipgliving.com/resident-testimonials

If you are interested in having quick chat about this position, click apply now and we will reach out to you shortly!

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Investment Property Group is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, creed, religion, sex, national origin, ancestry, age, marital status, protected veteran status, sexual orientation, gender identity or expression, genetic information, physical or mental disability or medical condition as defined by applicable equal opportunity laws. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive.