Assistant Clubhouse Manager

Brocket Hall; Welwyn Garden City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious estate in Welwyn Garden City seeks an Assistant Clubhouse Manager to assist in overseeing operations and ensuring exceptional service standards. This role involves managing staff, organizing events, and enhancing guest experiences. Ideal candidates are passionate about hospitality with previous management experience in a similar setting. Competitive benefits include pension plans and complimentary use of golf and leisure facilities.

Benefits

Pension Plans

Certified Training & Development

Complimentary use of golf and leisure facilities

Qualifications

• Previous experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership skills and passion for team development.
• Outstanding customer service skills and keen eye for detail.

Responsibilities

• Assist in daily operations of the clubhouse.
• Lead and train clubhouse staff.
• Support in organizing events and coordinating logistics.

Skills

Leadership skills

Customer service

Communication skills

Organizational skills

Job description

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Brocket Hall is seeking a passionate and driven Assistant Clubhouse Manager to join our exceptional team at one of the UK's most prestigious estates. This role provides an exciting opportunity to support the Clubhouse Manager in overseeing the operations of our stunning clubhouses, offering high-quality dining and event experiences to our members and guests. As the Assistant Clubhouse Manager, you will assist in managing staff, ensuring impeccable service standards are upheld, and helping to create memorable experiences within the clubhouse. Your dedication to service excellence and attention to detail will play a pivotal role in maintaining our reputation for luxury and hospitality.

Responsibilities

• Assist the Clubhouse Manager in the daily operations of the clubhouse, ensuring all services and areas are maintained to the highest standards.
• Lead, motivate, and train the clubhouse staff, fostering a positive work environment that emphasizes teamwork and communication.
• Support in organizing events, coordinating logistics, and ensuring seamless service during functions and member gatherings.
• Handle guest inquiries and feedback professionally, striving to exceed expectations and address any issues that may arise.
• Assist in maintaining inventory and managing supplies to ensure the clubhouse is well-stocked for operations.
• Monitor service standards and implement improvements where necessary to enhance the guest experience.
• Collaborate with the culinary team to ensure the quality of food and beverage offerings meets our high standards.
• Implement and enforce policies and procedures related to clubhouse operations and guest safety.
• Assist with financial management tasks such as budgeting, expense tracking, and reporting.
• Be available to step in to deputise for the Clubhouse Manager role when they are not on shift.

Requirements

• Previous experience in a supervisory or managerial role within the hospitality industry, ideally in a club or resort setting.
• Strong leadership skills with a passion for developing and mentoring a diverse team.
• Outstanding customer service skills with a keen eye for detail and ability to create memorable guest experiences.
• Excellent communication and interpersonal skills, capable of building rapport with both staff and guests.
• Ability to work flexible hours, including weekends and holidays, to meet the operational needs of the clubhouse.
• Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
• Basic financial acumen with experience in budget management and inventory control.
• Familiarity with event planning and coordination is highly desirable.

Benefits

• Pension Plans
• Certified Training & Development
• Enrolment in Brocket Hall staff benefits program
• Complimentary use of golf and leisure facilities