Assistant Claims Manager

Tokio Marine Kiln; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tokio Marine Kiln is seeking an Assistant Claims Manager to ensure excellent service delivery in claims handling. The role involves managing complex claims, fostering client relationships, and upholding high professional standards. Ideal candidates have a strong background in non-marine insurance and property binder claims.

Benefits

Inclusion network groups

CSR and charitable activities

Flexible working arrangements

Qualifications

• Extensive experience handling property binder claims in the Lloyd’s market.
• Experience in managing people or mentoring.

Responsibilities

• Manage a portfolio of complex claims and ensure first-class service delivery.
• Liaise with underwriting teams regarding claims and wording issues.

Skills

Claims handling

Relationship management

Team player

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

ACII qualification or equivalent

General non-marine insurance market background

Job description

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Assistant Claims Manager at Tokio Marine Kiln

We have an opportunity for an Assistant Claims Manager to join our Claims department. You will report to the Head of Property Binders and ensure the delivery of TMK claims service meets customer expectations through claims handling and service suppliers. Your responsibilities include managing a portfolio of complex claims, working with experienced colleagues or overseeing Senior Claims Adjusters, and ensuring adherence to professional standards and SLAs.

You will liaise with underwriting teams on claims and wording issues to support profitable account development. A clear understanding of the company's risk appetite, values, and organizational behaviors is essential.

Candidate Profile

• Experience handling property binder claims in the Lloyd’s market
• General non-marine insurance market background
• ACII qualification or equivalent (desirable but not essential)
• Knowledge of Claims MI, Microsoft Word, Excel, Outlook, ECF
• Experience in managing or mentoring people
• Ability to build strong business relationships and support team members

Our Commitment

We welcome you into the TMK family, committed to a safe, inclusive, and empowering environment. We support flexible working, participation in inclusion networks, CSR activities, and are signed up to the Disability Confident Employer Scheme.

With over 140 years of protecting clients, we aim to be a ‘Good Company’—a great and inclusive place to work and do business, founded on our core values of empowerment, inclusion, excellence, integrity, teamwork, and innovation.