Assistant Care Manager

Home Instead; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A care service provider in North Wales is looking for an experienced Assistant Care Manager to oversee the growth and quality of domiciliary care services. This role involves managing teams, conducting risk assessments, and ensuring the delivery of high-quality care to clients. Candidates should possess NVQ Level 3 in Health & Social Care and be willing to work towards Level 5. With a focus on leadership and growth, this is a fantastic opportunity for those passionate about making a difference in the community.

Qualifications

• Extensive care experience with excellent customer service and people management skills.
• Strong influencing skills with the ability to build good working relationships.
• Strong organisation and planning skills, responsible for managing teams and workloads.
• Valid driving licence and access to a vehicle.

Responsibilities

• Work closely with the Senior Management team to maintain growth and development.
• Promote the highest standards of care and service.
• Manage a team to ensure exceptional service is delivered to clients.
• Conduct care planning and risk assessments for compliance.

Skills

Senior Care

Nursing Home Experience

Hospital Experience

Acute Care

Basic Math

Computer Skills

Caregiving

Vital Signs Experience

Medical Terminology

Rota Management

Mentoring

Leadership Skill

Education

NVQ Level 3 in Health & Social Care

NVQ Level 5 Leadership or Management (willingness to work towards)

Job description

This is an exciting opportunity for a highly skilled experienced and motivated Assistant Care Manager / Client Manager with a strong leadership background and a passion for high quality care to join our care team based in North Wales. Covering Wrexham and Flintshire.

Assistant Care Manager you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being part of a senior management team responsible for the efficient running of the business, quality control, managing the needs of the clients and day‑to‑day management of internal staff and our employees.

Responsibilities

• Working closely with the Senior Management team to maintain growth and development of a high‑quality private domiciliary care service for older people in the local area.
• Promoting the highest standards of care and service.
• Converting new client enquiries and supporting the coordination of staffing rotas.
• Care planning and conducting risk assessments ensuring compliance with relevant legal and regulatory requirements.
• Managing a team to ensure exceptional service is delivered to our clients and workloads are managed accordingly.
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients.
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered.
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
• Promoting a positive culture in line with company ethos and values.
• Having a valid driving licence and access to a vehicle to support the on‑call function and travel throughout the community for new client assessments.

The company is registered with Care Inspectorate Wales; it is not essential that the successful candidate would hold the registration for the business.

To be successful you will

• Have extensive care experience with excellent customer service and people management skills.
• Be commercially aware.
• Have strong influencing skills.
• Be able to demonstrate achievement of business growth targets.
• Have the ability to build good working relationships.
• Have strong organisation and planning skills.
• Have the drive and motivation to take on a broad role and develop our care services.
• Be able to work well and accurately under pressure whilst working independently with minimal supervision.
• Be flexible to meet the demands of the business, including participating in an on‑call rota.
• Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards NVQ Level 5.

Additional Information

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. We offer an attractive salary and a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.

Qualifications

• Valid Driving Licence
• Customer service experience
• Management skills
• Minimum Level 3 in Health & Social Care or equivalent, ideally Level 5 Leadership or Management
• Leadership experience

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

Remote Work: No

Employment Type: Full‑time

Key Skills: Senior Care, Nursing Home Experience, Hospital Experience, Acute Care, Basic Math, Computer Skills, Caregiving, Vital Signs Experience, Medical Terminology, Rota Management, Mentoring, Leadership Skill

Experience: years

Vacancy: 1