ASB Triage & Tenancy Specialist (Risk & Safeguarding)

Reed Specialist Recruitment; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Tenancy Specialist Triage Officer in Norwich to manage and prioritize anti-social behaviour cases within a social housing team. The role requires strong knowledge of tenancy management and ASB legislation, with responsibilities for reviewing reports, conducting interviews, and ensuring compliance with service level agreements. The ideal candidate will have experience in a customer-focused environment, excellent communication skills, and the ability to manage sensitive information professionally.

Qualifications

• Experience within the housing sector with knowledge of tenancy management.
• Proven experience in investigating ASB and achieving positive outcomes.
• Strong understanding of ASB and knowledge of relevant legislation.
• Proficiency with Customer Relationship Management (CRM) software.

Responsibilities

• Review and categorise new ASB reports accurately.
• Conduct interviews with complainants and create action plans.
• Provide advice on ASB case logging and categorisation.
• Make contact with complainants to gather case details.
• Complete dynamic risk assessments for each case.

Skills

Experience within the housing sector

Investigating anti-social behaviour

Knowledge of relevant legislation

Proficiency with CRM software

Handling sensitive information

Active listening

Organisational skills

Excellent communication skills

Job description

A recruitment agency is seeking a Tenancy Specialist Triage Officer in Norwich to manage and prioritize anti-social behaviour cases within a social housing team. The role requires strong knowledge of tenancy management and ASB legislation, with responsibilities for reviewing reports, conducting interviews, and ensuring compliance with service level agreements. The ideal candidate will have experience in a customer-focused environment, excellent communication skills, and the ability to manage sensitive information professionally.