Area Traffic Incident Management Coordinator

AECOM; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A roadway incident management team seeks a Coordinator (IMC) in Bristol. This role involves emergency response operations, engaging with local responders, and conducting essential training. Applicants should have significant experience in emergency services and a valid driver's license. This position offers opportunities for overtime and requires physical adaptability for outdoor responsibilities.

Qualifications

• In-depth experience in emergency response operations required.
• Ability to respond calmly and effectively in emergencies.
• Professional presentation and proficient in interpersonal skills.
• Must possess a valid driver's license and clean driving record.

Responsibilities

• Coordinate with regional Traffic Operations Centers.
• Engage with various highway responders.
• Respond to major traffic incidents.
• Conduct training for DOT and partnering agencies.
• Create collaborative relationships with local responders.

Skills

Emergency response operations

Calmness under pressure

Problem-solving

Team collaboration

Interpersonal communication

Geographical knowledge

Radio and telecommunications skills

Education

BA/BS and 6 years relevant experience

AA/AS and 8 years relevant experience

HS/GED and 10 years relevant experience

Job description

Overview

Coordinator (IMC) is part of a regional traffic incident management operations team that works to provide safe and efficient clearance of roadway incidents, and to enhance highway-responder safety at traffic incidents. This is accomplished through (not all inclusive):

Responsibilities

• Close coordination with the regional Traffic Operations Centers in Salem, Virginia.
• Close coordination and engagement with various highway responders such as law enforcement, DOT, fire and rescue, and towing and recovery companies.
• Responding to major traffic incidents to provide information and asset coordination for VDOT.
• Involvement in traffic management planning for events that pose a large impact on the region (e.g., festivals, concerts, major highway construction / maintenance projects, federal government events).
• Developing and maintaining relationships among the highway responder community to strengthen interagency coordination and communication at traffic incidents.
• Contributing to after-action reviews to promote improved coordination between the responding agencies during traffic incident management.
• Conducting training for DOT and partnering agencies on traffic incident management and highway responder safety.
• Positions may be performed outdoors along roadsides in uncontrolled environments. Completion of required training includes at minimum ICS 100, 200, 300, 400 & 700, and Transportation Incident Management 4-hour training.
• Prior HAZMAT response training/experience.
• Must be able to support the geographical boundaries of Bristol and surrounding areas.
• Build relationships with local responders, creating a cohesive, collaborative environment that leads to quicker roadway clearance.
• A vehicle fully equipped for the job will be assigned and will be a take-home vehicle.
• Respond to significant incidents throughout the Bristol District as directed. Keen situational awareness and attention to safety.

Qualifications

• In-depth experience in emergency response operations (e.g., fire and rescue, law enforcement).
• Ability to respond calmly and effectively in emergency situations.
• Ability to problem-solve and apply critical thinking to traffic operations incidents.
• Ability to make sound decisions during emergency or time-sensitive situations.
• Ability to work independently and also in coordination with a team.
• Professional presentation and proficient interpersonal skills for effective communication with stakeholders.
• Proficient use of computers for incident reporting, training materials, and communications.
• Experience in application and use of the Incident Command System (ICS).
• Regional familiarization with geography and roadways.
• Ability to complete training and certification requirements (e.g., First Aid & CPR, ICS).
• Radio and telecommunications skills.
• Educational and experience requirements: BA/BS and 6 years relevant experience or AA/AS and 8 years relevant experience or HS/GED and 10 years relevant experience.
• Successfully pass state and federal criminal history/security background checks, including Virginia Department of Transportation CHRC.
• Ability to drive using an AECOM-provided vehicle, patrolling and monitoring a segment of interstate roadway in an assigned region.
• Possess a valid driver's license and a clean driving record for the past 3 years, including no license suspensions or high-point violations.
• Participation in the monthly Motor Vehicle Records (MVR) monitoring program as a condition of employment.
• Must pass a pre-employment drug screen and participate in mandatory random drug screening.

Work Environment and Physical Requirements

• Dependability and schedule flexibility for after-hours response to major traffic incidents and special events. Normal work hours are Mon-Fri but may be adjusted to meet 24/7 response needs. Overtime or adjusted hours may apply.
• Physical ability to work outdoors with uneven terrain and variable conditions, frequent operation of vehicles, and exposure to automotive chemicals.
• Essential functions include lifting up to 85 pounds, pulling/dragging heavy equipment, lifting a 40-pound tool bag, repetitive bending and stooping, fine motor skills, and climbing stairs or vehicle steps.
• Ability to perform tasks at heights up to 4 feet and other standard physical requirements.

Note

This position does not sponsor US work authorization or relocation benefits. It is not a remote position but located at client sites. Opportunities for overtime hours and pay are available. EEO statements apply.