Area Support Security Officer

ABM UK; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Security Officer for Swan Shopping Centre in Birmingham. This role requires a professional attitude, SIA license, and excellent customer service to ensure safety and security while interacting with visitors. The company offers various benefits including 24/7 GP access and mental health support.

Benefits

24/7 GP access

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to employee app for discounts

Qualifications

• Essential SIA and CCTV license is required.
• First Aid Training is mandatory.
• Ability to maintain professionalism at all times.

Responsibilities

• Interact with visitors delivering excellent customer service.
• Conduct regular patrols to ensure safety.
• Manage and report incidents per site policies.
• Maintain vigilance for unauthorized access.

Skills

Professional demeanor

Teamwork

Motivation

Customer service

First Aid Training

SIA and CCTV license

Job description

LOCATION: SWAN SHOPPING CENTRE

SHIFT PATTERN: Various Monday-Sunday, 8 hours per week

PAY RATE: £12.53 per hour

We can help with adjustments during the recruitment process. If you require any additional support, please contact our Recruitment Department at [e-mail].

Role overview and purpose

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

Key responsibilities

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants
• Ensuring all incidents are managed in accordance with site policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
• Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you

Required skills and experience

• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre
• SIA and CCTV license essential
• First Aid Training

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Resources on topics from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.